Emergency Response Specialist

Customer-Focused Sales | Fast-Paced Environment | Meaningful Work | Career Growth


Are you a confident communicator who enjoys helping people, building trust quickly, and guiding customers through important decisions?


At Paul Davis Restoration, we're looking for a motivated professional with a sales mindset who thrives in a fast-paced environment and enjoys turning challenging situations into positive customer experiences.

This isn't a desk job. You'll be out in the field meeting with homeowners, business owners, and property managers after fire, water, and storm damage, helping them understand the restoration process and confidently move forward with Paul Davis.

What You'll Do

As an Emergency Response Specialist, you'll be one of the first Paul Davis team members customers meet after a property loss.

Your responsibilities include:

• Respond to fire, water, and storm damage losses
• Meet with homeowners, business owners, tenants, and property managers on-site
• Assess customer needs and explain Paul Davis restoration services
• Guide customers through the next steps following a property loss
• Build trust and provide an exceptional customer experience during stressful situations
• Identify restoration opportunities and help customers confidently choose Paul Davis
• Support Emergency Response Coordinators on larger losses
• Independently respond to smaller losses from initial contact through project handoff
• Represent Paul Davis professionally within the community
• Participate in an on-call rotation for emergency response

Who Succeeds in This Role

This position is ideal for someone who enjoys:

• Meeting new people every day
• Building trust quickly
• Helping customers make informed decisions
• Working independently
• Solving problems
• Managing multiple priorities
• Thriving in fast-paced, ever-changing environments

If you've been successful because you're personable, driven, and enjoy helping customers while achieving results, you'll likely thrive in this role.

Preferred Background

We're especially interested in candidates with experience in:

• Outside, in-home or consultative Sales
• Account Management
• Customer Success
• Home Improvement Sales
• Restoration or Construction
• Insurance
• Property Management
• Service-based industries

Candidates with a proven record of building customer relationships and delivering exceptional service are encouraged to apply.

Compensation & Benefits

• Competitive base salary plus performance bonuses
• Company vehicle and fuel card
• Cell phone and laptop provided
• Flexible schedule
• Paid Time Off
• Leadership development
• Advancement opportunities
• Unlimited career growth

What We're Looking For

• Proven experience in sales, consultative selling, or customer relationship management
• Excellent communication and interpersonal skills
• Strong ability to build trust and influence customer decisions
• Self-motivated with the ability to work independently
• Strong organizational and time-management skills
• Comfortable using CRM software and technology
• Valid driver's license with a good driving record
• Willingness to participate in an on-call rotation

Why Join Paul Davis?

When disaster strikes, customers need someone they can trust.

Your ability to connect with people, earn their confidence, and guide them through the restoration process makes a lasting difference for both the customer and the company.

If you're looking for a career that combines the challenge of sales with the satisfaction of helping people when they need it most, we'd love to meet you.