Customer Service Representative - State Farm Agent Team Member

Benefits:

• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:
Join a leading Rutland insurance agency serving the community since 1998. We're known for responsive service and strong customer relationships-check out our Google reviews to see what customers say.

WHAT YOU'LL DO:

• Answer inbound calls/emails/texts and resolve policy questions with empathy and accuracy
• Process policy changes and respond to billing questions
• Support claims reporting and follow up to ensure timely communication
• Document every interaction in our agency management/CRM system
• Identify opportunities to improve coverage and connect customers with a licensed producer when appropriate

WHAT WE'RE LOOKING FOR:

• 0-1 year customer service experience (insurance preferred, not required)
• Strong phone presence, clear writing skills, and high attention to detail
• Comfort juggling multiple tasks in a fast-paced, customer-facing environment
• Willingness to obtain/maintain required insurance license(s). (We'll support training)

WHY THIS ROLE:

• Stable, reputable agency with long-term customers and a supportive team
• Clear growth path into licensed producer/sales for motivated candidates
• Competitive pay with higher starting rates for relevant insurance experience

Apply: Send in your resume and why you are interested. Selected candidates will complete a short phone screen.