Help Desk Analyst

Join a team committed to advancing patient outcomes through adaptable healthcare solutions.Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare outcomes. As a family-owned company, we believe in supporting our people, driving innovation, and creating solutions that truly make a difference.What We OfferComprehensive health benefits (medical, dental, vision) starting on day oneAnnual BonusPaid vacation, personal days, and holidays401(k) and profit sharingTuition reimbursementEmployee wellness programOnsite gymA supportive, family-owned work environmentHybrid work arrangement What You'll DoAs a Help Desk Analyst, you will be the first point of contact for resolving technical issues and keeping our systems, equipment, and users running smoothly. In this role, you will:Provide exceptional Windows-based level 1-2 software, hardware, and network supportFormat PCs and Laptops for lifecycle useRestructure systems and user data migrationConfigure older systems for training / decommissionAdminister and control printing volume and fleet of PRESS / MFPS, order supplies and handle service callsProvide support on all warehouse equipment and processes, including: label printers, scanners and UPS / FedEx terminal computersPhysical setup of computer system for users and office workstationsDocument user requests and solutions in helpdesk softwareOne-on-one end-user training, as neededAssist the Information Services manager with special projects, as assignedAdditional related duties, as assignedWhat You'll BringWe are looking for a customer-focused individual with the ability to clearly communicate technical solutions in user friendly, professional manner. The ideal candidate will:Capably handle required administrative functionsDevise workable solutionsDemonstrate a desire to assist others, promoting positive behavior to internal and external customersBe internally motivated and work well with minimal supervisionListen to others, expressing ideas, both orally and in writingPossess a strong attention to detail and excellent documentation practicesQualificationsAssociate's degree in related field and/or 1 – 3 years of work-related experienceExperience configuring and administering multiple software packages and server tools, including: Windows OS, VMware, vSphere and Cisco networking toolsBasic knowledge of Microsoft Office, Adobe Creative Cloud and Nitro ProDell laptop certification, preferredIf you need assistance with the application process or would like to request a paper application, please contact Skytron's Human Resources Department at 800.759.8766.We are proud to be an equal opportunity employer. Skytron welcomes applicants of all backgrounds and hires based on skills, experience, and qualifications. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other protected characteristic under the law.