Posted August 23, 2026
CSR Full Time
Premier Rental Purchase of Dayton/Troy
Troy, OH, US
Full Time
15USD - 16USD per hour
Job Description
Job Description
Benefits:
Customer Service Representative
Reports To: Store Manager / Assistant Store Manager
General Purpose
The Customer Service Associate supports store success by building strong customer relationships and providing excellent in-store service. This role assists customers with product selection, rental agreements, payments, and account questions while helping maintain store standards and team goals.
Essential Duties
Customer Service & Communication
%CF; Answer phone calls by the second ring in a friendly and professional manner.
%CF; Follow the Premier Rental Purchase Pledge to provide excellent customer service.
Greet and assist customers quickly when they enter the store.
Explain products, pricing, promotions, and rental agreement terms clearly.
%CF; Address customer questions, concerns, and issues politely and quickly.
%CF; Maintain clear and professional communication with customers, coworkers, and management.
%CF; Build positive relationships with customers to support loyalty and growth.
%CF; Follow the Sales Manager outline for telemarketing, mailing, and brochuring.
%CF; Use the CRM to track and close all sales leads.
%CF; Ensure social media campaigns are executed using text, email, and print with the manager’s guidance.
Account & Sales Support
%CF; Assist customers with applications, rental agreements, and required paperwork.
%CF; Verify customer information and ensure documents are accurate and complete.
%CF; Process customer payments and maintain accurate account records.
Assist customers with product selection based on their needs and budget.
%CF; Maintain confidentiality of customer and company information.
%CF; Assist with customer order forms and verifications.
%CF; Help support customer growth and store revenue goals.
Operational Support
%CF; Assist with receiving and organizing new merchandise.
%CF; Maintain cleanliness and organization of the showroom and backroom.
%CF; Perform other store support duties as assigned.
Requirements
%CF; High school diploma, GED, or equivalent experience preferred.
Completion of required training programs.
%CF; Customer service or retail experience preferred.
Required Skills
%CF; Friendly and professional communication skills.
%CF; Strong customer service and relationship-building skills.
%CF; Attention to detail and accuracy.
%CF; Ability to follow instructions and company procedures.
%CF; Basic math and computer skills.
%CF; Good problem-solving and decision-making skills.
Working knowledge of store products after training.
Efforts, Demands, and Conditions
%CF; Work is performed in a retail store environment.
%CF; Requires standing, walking, and regular interaction with customers.
%CF; Must be able to manage multiple tasks in a fast-paced environment.
%CF; Occasional extended hours may be required based on business needs.
Attendance at company or Premier Corp. training sessions may be required.
Relationships
%CF; Frequent interaction with customers, coworkers, and management.
Must maintain professional and respectful communication with supervisors and peers.
- Bonus based on performance
- Competitive salary
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Training & development
Customer Service Representative
Reports To: Store Manager / Assistant Store Manager
General Purpose
The Customer Service Associate supports store success by building strong customer relationships and providing excellent in-store service. This role assists customers with product selection, rental agreements, payments, and account questions while helping maintain store standards and team goals.
Essential Duties
Customer Service & Communication
%CF; Answer phone calls by the second ring in a friendly and professional manner.
%CF; Follow the Premier Rental Purchase Pledge to provide excellent customer service.
Greet and assist customers quickly when they enter the store.
Explain products, pricing, promotions, and rental agreement terms clearly.
%CF; Address customer questions, concerns, and issues politely and quickly.
%CF; Maintain clear and professional communication with customers, coworkers, and management.
%CF; Build positive relationships with customers to support loyalty and growth.
%CF; Follow the Sales Manager outline for telemarketing, mailing, and brochuring.
%CF; Use the CRM to track and close all sales leads.
%CF; Ensure social media campaigns are executed using text, email, and print with the manager’s guidance.
Account & Sales Support
%CF; Assist customers with applications, rental agreements, and required paperwork.
%CF; Verify customer information and ensure documents are accurate and complete.
%CF; Process customer payments and maintain accurate account records.
Assist customers with product selection based on their needs and budget.
%CF; Maintain confidentiality of customer and company information.
%CF; Assist with customer order forms and verifications.
%CF; Help support customer growth and store revenue goals.
Operational Support
%CF; Assist with receiving and organizing new merchandise.
%CF; Maintain cleanliness and organization of the showroom and backroom.
%CF; Perform other store support duties as assigned.
Requirements
%CF; High school diploma, GED, or equivalent experience preferred.
Completion of required training programs.
%CF; Customer service or retail experience preferred.
Required Skills
%CF; Friendly and professional communication skills.
%CF; Strong customer service and relationship-building skills.
%CF; Attention to detail and accuracy.
%CF; Ability to follow instructions and company procedures.
%CF; Basic math and computer skills.
%CF; Good problem-solving and decision-making skills.
Working knowledge of store products after training.
Efforts, Demands, and Conditions
%CF; Work is performed in a retail store environment.
%CF; Requires standing, walking, and regular interaction with customers.
%CF; Must be able to manage multiple tasks in a fast-paced environment.
%CF; Occasional extended hours may be required based on business needs.
Attendance at company or Premier Corp. training sessions may be required.
Relationships
%CF; Frequent interaction with customers, coworkers, and management.
Must maintain professional and respectful communication with supervisors and peers.
