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Posted August 23, 2026

Personal Lines Account Manager

The Misch Group
Chicago, IL, US Full Time
60000USD - 75000USD per year

Job Description

Job Description
Description
About Us:
We are a growing, client-focused independent insurance brokerage agency dedicated to providing exceptional service and customized insurance solutions. We take pride in building long-lasting relationships with our clients and carriers.

Position Overview:
We are seeking a Personal Lines Account Manager to join our team. The ideal candidate will be detail-oriented, client-focused, and skilled at managing personal lines accounts. This role involves servicing existing accounts, handling renewals, processing policy changes, and providing clients with guidance on coverage options.

Key Responsibilities
  • Manage an assigned book of personal lines accounts
  • Provide exceptional customer service via phone, email, and in person
  • Process policy changes, endorsements, certificates, and cancellations
  • Handle renewals, review coverage, and present recommendations to clients
  • Assist clients with claims by providing guidance and serving as a liaison with carriers
  • Market and quote new and renewal business to ensure competitive coverage
  • Maintain accurate client records in the agency management system
  • Stay up to date on industry trends and carrier products



Skills, Knowledge and Expertise
  • 4+ years of experience in personal lines insurance (agency/brokerage experience preferred)
  • BS/ BA in Business, Insurance or related field
  • Active Property & Casualty license required
  • Strong knowledge of personal lines products (home, auto, umbrella, etc.)
  • Excellent communication, organizational, and problem-solving skills



Benefits
  • Competitive salary based on experience
  • Comprehensive benefits package (health, dental, vision)
  • Retirement plan with employer contribution
  • Paid time off
  • Opportunities for professional development and career growth
  • Supportive and collaborative team environment


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