PCC/Front Desk - OHSA

Position Summary:

Orlando Hand Surgery Associates (OHSA), part of the Orthopaedic Solutions Management (OSM) family, is seeking a Front Desk / Patient Care Coordinator to serve as the welcoming face and essential point of contact for our patients. In this role, you’ll provide exceptional service, ensure a smooth patient check-in/check-out process, and support daily clinic operations with accuracy, empathy, and professionalism. This is a great opportunity for someone who thrives in a fast-paced medical office and enjoys making a difference in patients’ lives from the moment they walk through our doors.

Key Responsibilities:

• Greet all patients and visitors with warmth, professionalism, and compassion
• Manage patient check-in and check-out processes efficiently and accurately
• Collect and verify patient demographic, insurance, and payment information
• Schedule, confirm, and reschedule appointments according to provider protocols
• Communicate clearly with patients regarding wait times, follow-up needs, and next steps
• Maintain and organize daily schedules to optimize provider workflow
• Ensure patient records are complete and updated in the EMR system
• Collect co-pays and balances, provide receipts, and process payments accurately
• Answer phone calls, route messages appropriately, and assist with patient inquiries
• Support general administrative tasks and clinic needs as assigned
• Ensure compliance with HIPAA and maintain a clean, organized front office space

Qualifications:

• High school diploma or equivalent required
• Minimum 1 year of experience in a medical office or front desk setting preferred
• Knowledge of health insurance basics, co-pays, and authorizations is a plus
• Strong interpersonal, communication, and customer service skills
• Ability to multi-task and remain calm in a busy clinical environment
• Proficiency in EMR systems and Microsoft Office preferred
• Reliable, punctual, and committed to patient-centered care

About OHSA:
Orlando Hand Surgery Associates (OHSA), a division of Orthopaedic Solutions Management, is a recognized leader in hand and upper extremity care. We are committed to providing expert, compassionate care while maintaining excellence across clinical, administrative, and financial operations. At OHSA, our team plays a critical role in ensuring a seamless patient experience, both in the exam room and behind the scenes.