E-Commerce & Marketplace Specialist

We are looking for a dependable, detail-oriented, and motivated Part-Time Pawn Retail & E-Commerce Assistant to support both our retail pawn operations and our growing online sales business. This position is ideal for someone with experience selling on eBay or other online marketplaces who enjoys working with jewelry, electronics, luxury goods, collectibles, and other unique merchandise.

The successful candidate will be responsible for creating online listings, photographing merchandise, assisting customers in-store, managing inventory, and helping maximize online sales while providing exceptional customer service.

Essential Responsibilities

the ideal candidate will have hands-on experience listing products online, managing inventory, writing accurate product descriptions, uploading high-quality photos, optimizing listings for visibility, and maintaining accurate product information across multiple e-commerce platforms.

Experience working with jewelry, luxury goods, diamonds, watches, or other high-value merchandise is strongly preferred.

Key Responsibilities

• Create, upload, and maintain product listings on eBay, Shopify, and other applicable e-commerce platforms.
• Photograph and/or organize product images and ensure merchandise is presented professionally online.
• Write detailed, accurate, and engaging product titles and descriptions.
• Enter and maintain accurate product information, including:
  • Product name and category
  • Brand
  • Material and metal type
  • Gemstone information
  • Carat weight
  • Measurements and dimensions
  • Condition
  • Pricing
  • SKU/inventory numbers
  • Other relevant product specifications
• Ensure every online listing accurately reflects the physical merchandise.
• Upload and organize product photos, ensuring all important details are clearly visible.
• Optimize eBay and Shopify listings for search visibility, keywords, and customer engagement.
• Manage inventory across online platforms and ensure products are accurately marked as available, sold, or removed when necessary.
• Coordinate with store and inventory teams to obtain merchandise information, photographs, pricing, and product details.
• Identify and correct listing errors, duplicate listings, pricing discrepancies, and inventory inconsistencies.
• Monitor eBay and Shopify stores for customer activity, orders, messages, and listing issues.
• Assist with processing and coordinating online orders.
• Maintain accurate records of products listed online.
• Regularly review existing listings and make improvements to descriptions, titles, photographs, pricing, and categorization.
• Help develop strategies to increase online sales and improve the company's e-commerce presence.
• Stay current with eBay and Shopify marketplace policies, listing requirements, and best practices.
• Maintain confidentiality and properly handle information relating to company merchandise, pricing, customers, and inventory.

Required Qualifications

• Previous experience managing eBay and/or Shopify stores.
• Strong understanding of e-commerce product listings and inventory management.
• Excellent written communication and attention to detail.
• Strong computer and organizational skills.
• Ability to accurately enter large amounts of product information.
• Experience with product photography and image uploading.
• Ability to identify discrepancies between physical merchandise and online listings.
• Strong understanding of online marketplace best practices.
• Ability to work independently and meet deadlines.
• Strong organizational skills and the ability to manage multiple products and listings simultaneously.

Preferred Qualifications

• Experience with jewelry, diamonds, watches, luxury goods, or high-value merchandise.
• Experience managing a large product catalog.
• Knowledge of eBay SEO and listing optimization.
• Knowledge of Shopify inventory and product management.
• Experience with online order fulfillment.
• Experience using inventory management or POS systems.
• Experience with photography/editing software.
• Understanding of social media and digital marketing is a plus.