Residential Mortgage Loan Processor/Assistant

Responsibilities

• Order appraisals, title work, flood certificate, all supporting documents. This also includes correspondence with the title companies and appraisers
• Correspond with insurance companies to get EOI (Evidence of Insurance) before the closing date
• Complete reviews of appraisal and UCDP reports
• Prepare loan documentation including but not limited to modifications, credit report authorizations, and extensions
• Complete verification of employment prior to closings
• Assist with customer service including phone calls and online messaging
• Process payoff requests
• Assist with collection correspondence and tracking
• Assist with indexing and reviewing loan files to Synergy
• Assist with processing draw requests

• Knowledge of general banking operations and lending procedures.
• Strong attention to detail and accuracy.
• Ability to organize and prioritize work while meeting deadlines.
• Strong written and verbal communication skills.
• Ability to identify and resolve discrepancies in documentation and records.
• Proficiency with Microsoft Office products and banking software systems.
• Ability to work independently as well as collaboratively within a team environment.
• Ability to maintain confidentiality and professionalism when handling sensitive information.

Education and Experience

Required

• High school diploma or equivalent.
• One year of banking, lending, administrative, clerical, or customer service experience.

Preferred

• Associate degree in a business-related field.
• Previous loan operations, loan processing, loan servicing, or documentation experience.
• Familiarity with core banking and document imaging systems.