Front Desk Agent

Job description:

As a Front Desk Associate at Residence Inn by Marriott, you will be the first point of contact for guests, delivering a welcoming and seamless check-in/check-out experience. You will handle guest inquiries, reservations, and concerns professionally and efficiently. Your role is vital in creating a positive and memorable stay for each guest.

Key Responsibilities:

• Greet and welcome all guests with a warm and friendly demeanor.
• Handle the check-in and check-out process efficiently using FOSSE.
• Manage room assignments, guest preferences, and special requests accurately.
• Handle cash, credit card, and billing transactions in accordance with hotel procedures.
• Answer incoming calls promptly and professionally.
• Resolve guest issues, concerns, or complaints promptly and courteously.
• Communicate effectively with housekeeping, maintenance, and management to ensure guest satisfaction.
• Maintain a neat and organized front desk and lobby area.
• Uphold Marriott brand standards and ensure compliance with all Residence Inn service protocols.
• Perform end-of-day audits and reports if working evening/night shifts.

Schedule:

• Flexible availability required (including weekends/holidays)

Benefits:

• Marriott employee discount program
• Flexible scheduling
• Opportunities for advancement
• Team-oriented and supportive work environment

Qualifications:

• Previous front desk or hospitality experience required, preferably with FOSSE property management system.
• Strong customer service and communication skills.
• High attention to detail and organizational abilities.
• Ability to work independently and handle stressful situations calmly.
• Availability to work evenings, weekends, and holidays as needed.
• Proficiency with basic computer systems and hotel POS platforms.