Marketing & Customer Service Coordinator

Marketing Coordinator

Location: Colliers at Tamarac – Tamarac, FL

Reports to: Marketing & Customer Service Coordinator

Employment Type: Full-Time

Colliers Assisted Living is a Florida-based senior living organization dedicated to our mission: Taking Care of God's People. We're looking for a motivated, detail-oriented Marketing Coordinator to support our Tamarac community's marketing, outreach, and customer service efforts.

The Marketing Coordinator provides day-to-day support to the Marketing Director, helping drive census growth through lead tracking, referral coordination, marketing material development, and front-line customer service. This role is often a first point of contact for prospective residents, families, and referral partners — so a warm, professional presence is just as important as organizational skill. This is a great opportunity for someone excited to grow in senior living marketing and hospitality.

%CF; Support the Marketing Director with day-to-day outreach and lead-generation activities

%CF; Track and update prospect, resident, and referral source information using ALIS and WelcomeHome CRM systems

%CF; Coordinate and help schedule tours, events, and community outreach visits

%CF; Assist in creating and updating marketing materials (flyers, brochures, social media content)

%CF; Maintain accurate records of referral sources and follow-up communications

%CF; Serve as a friendly, professional first point of contact for prospective residents, families, and visitors — in person and by phone

%CF; Respond to inquiries, resolve concerns, and ensure a positive experience for families and residents throughout the sales/move-in process

%CF; Provide general administrative support to the marketing team (calls, emails, filing, scheduling)

%CF; Assist with move-in coordination and paperwork as needed

%CF; Prior experience in marketing, sales support, customer service, or administrative roles preferred

%CF; Strong communication, interpersonal, and organizational skills

%CF; Comfortable using CRM and office/marketing tools; experience with ALIS and/or WelcomeHome a plus

%CF; Friendly, professional demeanor with a heart for working with seniors and families

%CF; Ability to multitask and stay composed in a fast-paced, people-facing environment

%CF; High school diploma required; Associate's or Bachelor's degree in Marketing, Communications, or related field a plus

Be part of a mission-driven team making a real difference in seniors' lives, with room to grow your career in marketing, hospitality, and senior living operations.