Property Experience Coordinator - Nashville
Job Description
Join a Team That Sets the Standard for Luxury Hospitality
At Goodnight Stay, we don't just manage properties — we craft extraordinary experiences. As one of the premier luxury corporate and vacation rental management companies in the United States, we combine 25 years of industry expertise with cutting-edge technology and a genuine passion for hospitality. Our portfolio spans some of the most sought-after destinations in the country, and every property in it reflects our unwavering commitment to design, comfort, and concierge-level service.
We believe a life well-lived is a life full of incredible memories — and our team is the reason those memories happen.
If you thrive in a fast-paced, guest-focused environment and take pride in keeping things running beautifully behind the scenes, we want to hear from you.
What We Promise You
- Starting pay at $18/hr and up, based on your experience
- Paid Time Off — because recharging matters
- Mileage Reimbursement — we cover your miles
- Health Insurance Options — your wellbeing is a priority
- A supportive, team-oriented culture where your contributions are seen and valued
- Opportunity to grow with a company that has thrived for over two decades
The Role: Property Experience Coordinator
The Property Experience Coordinator is the heartbeat of our on-the-ground operations. You're the person who ensures every property is guest-ready, every vendor shows up on time, and every detail — from the keypad to the kitchen — is exactly right. You'll work across our portfolio of upscale short-term rental homes, coordinating with our housekeeping teams, maintenance technicians, and guest services staff to deliver the flawless stays Goodnight Stay is known for.
This is a highly visible, hands-on role where no two days look exactly the same. If you love variety, ownership over your work, and the satisfaction of a job well done, this is your kind of position.
What You'll Do
- Inspect & Maintain — Conduct regularly scheduled property inspections with a sharp eye for detail, identifying maintenance needs, cleanliness issues, and supply gaps before guests ever notice them
- Coordinate Vendors — Manage and direct housekeepers, maintenance technicians, and service providers to ensure timely, quality work
- Support Guest Requests — Respond to in-house guest needs with professionalism and speed, reducing escalations to the support team
- Manage Work Orders — Create, prioritize, and process work orders; document damages with appropriate detail for billing and repair tracking
- Onboard New Properties — Support the addition of new homes to our portfolio, including utility appointments, smart technology installation, and initial inspections
- Manage Inventory — Monitor, order, and organize guest supplies and in-unit amenities across all properties
- Collaborate Daily — Work closely with Owner Success Managers, Guest Services, and the Onboarding Team to align on priorities and daily task loads
- Attend Team Meetings — Stay connected and aligned with local team goals and updates
- Dispatch Efficiently — Bundle work orders strategically by location to maximize productivity
- Deliver Results — Manage logistics, organize by urgency, and execute with minimal supervision
Who You Are
You don't need a perfect resume — you need the right mindset and a genuine care for quality. Here's what will set you up for success:
- Hospitality-minded — You understand that the little things make the biggest difference for guests
- Organized & proactive — You juggle multiple priorities without dropping the ball
- Self-directed — You can manage your own day, stay on task, and ask for help when you need it
- Professional & personable — You represent Goodnight Stay well with guests, owners, and vendors alike
- Adaptable — You roll with changes, pivot quickly, and see challenges as opportunities
- Communicative — You keep your team informed and respond promptly in the field
- A problem-solver — You handle what you can and escalate what you can't with clear, accurate information
About Goodnight Stay
Goodnight Stay operates a portfolio of individually designed, fully furnished luxury short-term rental homes in Scottsdale and Nashville. Each home features modern décor, smart technology, standardized premium amenities, and full-service concierge support. We've built our reputation over 25 years on one simple belief: travelers deserve more than a place to sleep — they deserve a stay they'll remember.
Come help us deliver that, every single day.
Goodnight Stay is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive team.
Requirements:Requirements- Vacation rental property management experience recommended (we'll train on our systems and processes)
- Background in hospitality, property management, real estate, or maintenance is a strong plus
- Reliable personal vehicle and valid driver's license (properties are within ~10-mile radius, with expansion ongoing)
- Smartphone for field communication, reporting, and task management
- Availability to work weekdays and weekends, up to 40 hours per week
- Basic toolkit and maintenance knowledge a plus
- Ability to climb stairs and lift up to 25 lbs unassisted
