Delivery Specialist

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Delivery Specialist
Reports To: Store Manager / Assistant Store Manager

General Purpose
Deliver, install, relocate, service, and retrieve merchandise in a timely and professional manner. Protect company property and money while in the field, maintain strong customer communication, and uphold company standards.

Essential Duties
Delivery, Service & Retrieval

%CF; Install merchandise correctly and safely at customer homes.
%CF; Complete all deliveries, service calls, relocations, and retrievals on schedule.
%CF; Handle all merchandise with care during loading, transport, and installation.
%CF; Make minor repairs when needed; transport items needing major repairs to the service department and return them promptly once repaired.
%CF; Verify that item, model, and serial numbers match the rental agreement before delivery.
%CF; Retrieve returned items and relocate merchandise when customers move.
%CF; Inspect returned items and refurbish them to “like new” condition quickly.

Customer Service & Communication

%CF; Answer incoming calls by the third ring in a friendly, professional manner.
%CF; Follow the Premier Rental Purchase Pledge to provide excellent customer service.
%CF; Resolve customer issues politely and promptly.
%CF; Maintain clear communication with customers, coworkers, and management.

Operational Support

%CF; Help maintain the store's Standards of Operation.
%CF; Safeguard all company money collected in the field.
%CF; Assist with receiving new merchandise.
%CF; Keep the back room and assigned vehicle clean and organized.
%CF; When possible, help with customer order forms and verifications.
%CF; Assist with store cleaning and help meet daily, weekly, and monthly goals.
%CF; Support efforts to grow customers and revenue.

Requirements
%CF; High school diploma, GED, or equivalent experience.
%CF; Valid driver’s license with a good driving record.
%CF; DOT certification (if required by state law).
%CF; Completion of training program and one year of customer-service experience.
%CF; Ability to lift and carry up to 75 lbs.

Required Skills
%CF; Strong attention to detail and accuracy.
%CF; Ability to understand written and verbal instructions.
%CF; Ability to read, write, and perform basic math quickly and accurately.
%CF; Good decision-making and problem-solving skills.
%CF; Ability to handle customer interactions professionally.
%CF; After training, solid knowledge of all products in inventory.

Efforts, Demands, and Conditions
%CF; Work occurs in changing environments with frequent standing, walking, bending, lifting, and carrying.
%CF; Must handle multiple tasks, adapt to changes, and work under pressure.
%CF; Extra hours before or after business hours may be required.
%CF; Frequent travel between stores may be needed.
%CF; Must manage the emotional and mental stress of working with customers and varying situations.
%CF; Must use a hand truck to move merchandise.
%CF; Work takes place in the store, in customer homes, and in the field, often involving:

• Uneven, icy, dirt, or gravel surfaces
• Stairs, tight doorways, wet or slippery floors
• Heat, cold, dust, and various weather conditions

%CF; Must be able to drive safely in all weather conditions.
%CF; Attendance at company or Premier Corp. training sessions may be required.

Relationships
%CF; Frequent interaction with customers, coworkers, and management.
%CF; Occasional contact with suppliers and service partners.
%CF; Must communicate clearly and professionally with supervisors and peers.