Contact Center Supervisor - BTR

Contact Center SupervisorWindow World | Baton Rouge, LA$60,000–$75,000 per year | Paid WeeklyJoin the Window World TeamWindow World, America's leading replacement window company, is looking for an experienced Contact Center Supervisor to lead and support our Baton Rouge Contact Center team.This is a hands-on leadership role for someone who enjoys coaching employees, improving team performance, solving customer issues, and creating a great customer experience. You'll work directly with Contact Center representatives to help them succeed while ensuring the team meets service, quality, and performance goals.If you're an experienced contact center leader who's ready to take the next step in your career, we'd love to meet you.What You'll DoLead, coach, and support Contact Center representatives in their day-to-day responsibilitiesConduct regular one-on-one coaching sessions and provide actionable feedbackMonitor team performance, productivity, service levels, and quality expectationsIdentify training and development opportunities to help employees improve and growAssist team members with complex or escalated customer concernsLead team huddles, refresher trainings, and knowledge-sharing sessionsHelp ensure customers receive consistent, professional service across phone, email, chat, and textRecognize strong performance and help create initiatives that encourage employee engagementIdentify opportunities to improve Contact Center processes, workflows, and the overall customer experienceSupport the implementation of new processes, technology, and customer service initiativesPartner with leadership to achieve department and company goalsWhat We're Looking For5+ years of experience in a contact center, call center, or customer service environment3+ years of supervisory or people leadership experienceBachelor's degree in Business, Communications, or a related field preferredProven ability to coach, motivate, and develop employeesStrong leadership and communication skillsExperience monitoring performance metrics and improving team resultsStrong problem-solving and conflict-resolution skillsAbility to professionally handle escalated customer situationsOrganized and able to prioritize in a fast-paced environmentProficiency with Microsoft Office, CRM systems, and contact center softwarePositive, professional, and team-oriented leadership styleSchedule & LocationThis is an in-person position at our Baton Rouge headquarters:8405 Airline Hwy, Baton Rouge, LA 70815Schedule: Monday–Friday, 8:00 AM–5:00 PM, with rotating Saturdays from 8:00 AM–12:00 PM.Why Join Window World?$60,000–$75,000 annual salary, depending on experiencePaid weekly401(k) with company matching contributionsHealth, dental, and vision insurancePaid Time Off (PTO)Vacation time that accrues over timeProfessional development and advancement opportunitiesOpportunity to lead and develop a customer-focused team with an established national companyTake the Next Step in Your Leadership CareerIf you're a motivated Contact Center leader who knows how to bring out the best in a team while delivering an excellent customer experience, apply today to join Window World!