Allstate Insurance customer service
Job Description
If you love helping people, thrive in a fast-paced environment, and take pride in delivering exceptional service, you’ll fit right in with our team. We’re a busy, second-generation local insurance agency with offices in both Hudson and Fairlawn and we’re looking for a professional, motivated Customer Service Representative who brings positivity, polish, and genuine care to every customer interaction.
• Answer incoming calls — provide friendly, knowledgeable support
• Welcome customers — create a warm, professional in office experience
• Take payments and handle billing inquiries — handle transactions accurately and efficiently
• Process policy changes — assist customers with everyday insurance needs
• Sell expanded market insurance policies – classic car, vacant home, commercial, etc.
• Identify cross-sell and referral opportunities for the team
• Collect signatures documentation — follow up with customers to complete required items
• Support agency operations — jump in where needed to help the team succeed
• Active Property Casualty license preferred (must obtain within 30 days of hire; licensing assistance available)
• Multi-tasking ability in a busy office
• Comfort with web-based tools and digital workflows
• Process oriented mindset with strong attention to detail
• Excellent communication skills — written and verbal
• Problem solving skills and a customer first approach
• Pride in your work and commitment to quality
• Team focused attitude with willingness to learn
Paid Time Off (PTO)###Hands on Training###Mon-Fri Schedule###Retirement Plan###Career Growth Opportunities###Weekly team meetings###Team-building events###Paid holidays###Half-day off for birthday###Lunch and learn events###Home and work life balance###Community involvement###Collaborative work environment###Business casual attire###Monthly commission opportunity###Monthly bonus opportunity###Sales incentives###
