Posted August 23, 2026
Automotive Service Advisor - Group 1 Automotive
Group 1 Automotive, Inc.
Arlington, TX, US
Full Time
Job Description
Job Description
Overview
The Service Advisor at Group 1 Automotive serves as the primary liaison between customers and the service department, delivering a premium, luxury-level customer experience. This role involves managing the entire service process—from vehicle intake to final delivery—while ensuring clear communication, accurate recommendations, and efficient coordination with technicians. The Service Advisor plays a key role in building customer trust, driving service revenue, and maintaining high customer satisfaction.
Responsibilities
- Greet customers promptly and professionally, identifying service needs
- Document vehicle concerns and create accurate repair orders
- Recommend maintenance and repair services based on inspections and diagnostics
- Provide clear explanations of services, costs, and timelines
- Coordinate with technicians and the parts department to ensure efficient workflow
- Maintain consistent communication with customers regarding service status and updates
- Identify and present upsell opportunities for additional services and preventative maintenance
- Review completed work for accuracy and ensure quality standards are met
- Deliver vehicles back to customers, explaining work performed and ensuring satisfaction
- Maintain high customer satisfaction scores and foster repeat business
Qualifications
- Previous automotive service advisor experience preferred (luxury brand a plus)
- Strong customer service and interpersonal skills
- Excellent verbal and written communication abilities
- Basic knowledge of automotive systems and maintenance services
- Sales-oriented mindset with the ability to recommend services confidently
- Ability to multitask and stay organized in a fast-paced environment
- Proficiency with dealership service software and computer systems
- High school diploma or equivalent (associate or technical degree preferred)
Compensation & Benefits
- Salary Based Pay Plan, Plus Bonuses
- A Great Working Environment
- A Structured, Self-Paced Career Path Leading to Management Opportunities
- Service Advisor University – Paid for by Group 1 Automotive
- Health, Dental & Vision Insurance
- Life & Disability Insurance
- 401(k) with Company Match
- Paid Time off
- Employee Vehicle Purchase Program
- Employee Stock Purchase Plan
- Pinnacle Awards Program
