TICKET SELLER (Part-Time)
Job Description
PART-TIME TICKET SELLER
REPORTS TO: Ticketing & Database Manager
SUPERVISORY RESPONSIBILITIES: None
DEPT: Audience Services
FLSA STATUS: Part-Time, Non-exempt
LOCATION: Knoxville, On-site
POSITION SUMMARY
Reporting to the Ticketing & Database Manager, the Part-Time Ticket Seller performs duties related to ticket sales, customer service, and other administrative work for the Historic Tennessee Theatre Foundation (HTTF), a nonprofit organization. This is a part-time position.
PRIMARY DUTIES AND RESPONSIBILITIES
- Selling event tickets in Ticketmaster’s Archtics system at the box office during events. Nights and weekends are required. Applicants must have availability to work at least 25% of shows within each month.
- Collecting payments by accepting cash, check, or charge payments from customers and giving accurate change to cash customers.
- Resolving ticketing issues requiring thorough investigation within multiple ticketing systems.
- Handling customer inquiries at the box office during events about ticket availability, accessing digital tickets, and other general questions; directing inquiries to other appropriate team members.
- Acting as Manager on Duty in the Box Office, making decisions regarding transactions and ensuring elevated customer service.
- Knowledge of point of sale, ticketing systems, and theatre/venue processes
- Knowledge of the modern ticketing environment, including third-party sellers.
- Computer literacy and technology proficiency in standard word processing, spreadsheet and ticketing software applications required.
- Excellent interpersonal skills.
- Ability to communicate in a congenial and professional way via phone, email, and in person.
- Ability to learn new skills quickly and apply new knowledge to the tasks at hand.
- Ability to work independently in a busy, sometimes noisy environment.
- Decision Making & Judgment: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
- Customer Focus: Builds and maintains customer satisfaction with the products and services offered by the organization.
- Teamwork: Promotes cooperation and commitment within a team to achieve goals and deliverables.
- Stress Tolerance: Maintains composure in highly stressful or adverse situations.
- Tact: Diplomatically handles challenging or tense interpersonal situations.
- Attention to Detail: Diligently attends to details and pursues quality in accomplishing tasks.
- Availability to work frequent nights and weekends, as well as occasional holidays. Will apply for 20% of available events monthly.
- Ability to clearly communicate verbally in person and over the phone.
- Ability to hear clearly in different environments, including in person, by phone, and over other sounds to understand and distinguish speech and/or other sounds.
- Ability to sit for long periods of time.
- Clarity of vision at approximately 20 inches or less, including use of computers.
- Entering text or data into a computer or other machine by means of a traditional keyboard.
- A minimum of two years in customer service or live event industry, with direct ticketing experience preferred.
- Associate degree, Bachelor’s degree preferred (or equivalent combination of training, education, or experience).
ABOUT THE TENNESSEE THEATRE
The Tennessee Theatre is an ornate, 1600-seat historic movie palace fully renovated into a multi-purpose performing arts venue. With over 220 booked days, it hosts more than 175 events annually, ranging from touring concerts, comedy, and Broadway; resident symphony, opera, and jazz performances; classic movies; children and family events; patron events; and private rental events. It is a treasured architectural landmark, a cultural cornerstone of the region, and an entertainment destination beloved by generations of audiences. The HTTF mission is to preserve, maintain, and operate the Official State Theatre of Tennessee as an arts and entertainment cornerstone for the cultural enrichment and enjoyment of all.
The Theatre has recently acquired and renovated a neighboring building (24,000 sf spread over seven levels) that is physically connected to the Theatre building and used primarily to enhance and expand Theatre programming (pre- and post-show receptions, private intermission lounges, rehearsal and educational spaces, and more) as well as additional private rental use. The new spaces are complete, and full activation of this building is expected in 4Q 2026.
The Historic Tennessee Theatre Foundation is committed to creating a welcoming and inclusive environment for all individuals. We celebrate diversity and are dedicated to fostering an atmosphere free from discrimination. We believe this enriches our organization and enhances our ability to fulfill our mission. Discrimination in any form is not tolerated, and we encourage all qualified individuals to apply for opportunities with us.
DISCLAIMER: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. This job description does not in any way constitute a contract or guarantee of employment.
