Customer Support Representative
Job Description
We are seeking a friendly and detail-oriented bilingual english + spanish Customer Support Representative to join our team! In this role, you will assist customers by answering inquiries, resolving issues, and providing product/service support via phone and email. The ideal candidate is a strong communicator, problem-solver, and team player with a passion for delivering excellent customer experiences. Prior customer service experience is a plus.
Benefits
Annual Base Salary + Commission
Evenings Off
Mon-Fri Schedule
Career Growth Opportunities
Hands on Training
Ongoing Training
Licensing assistance
Responsibilities
Respond to customer inquiries via phone and email promptly and professionally
Troubleshoot and resolve customer issues efficiently
Identify and recommend products or services based on customer needs
Upsell and cross-sell products to maximize revenue
Process orders, returns, and exchanges accurately
Maintain detailed records of customer interactions and sales activities
Collaborate with internal teams to enhance customer satisfaction and sales performance
Requirements
Obtain insurance producers license within timeframe discussed
Great attitude and high energy
Teachable attitude
Hunger for growth opportunities
