Career Navigator

Job Title: Career Navigator Reports to: Lead Career Navigator Position Classification: Non-ExemptWage Range: $19 - $21/hour, $39,520 - $43,680 annuallyPrimary Objectives of Position: Provides individualized career planning, case management, and employment services to job seekers.There will be several Career Navigators within the project. Some of these roles are onsite and some are remote positions, with a preference to employees residing within the Borderplex region.Essential Job Functions:Conducts customer assessments and develops employment plansConnects customers to employment, training, and support servicesMaintains accurate case notes and documentationCoordinates with employers and partnersSupports customer retention and follow-upOther Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate.Required Competencies: Extreme Customer Service focus, ability to utilize coaching techniques to drive exceptional performance and quality results, learning orientation, communication proficiency, teamwork orientation, technical capacity.Qualifications: Education: Bachelor's degree or equivalent experienceCredentials: Certified Workforce Development Professional credential preferredExperience: Two years staffing or workforce experienceSkills/Abilities: Case management, customer engagement, documentationTechnology Requirement: Position requires strong technology proficiency, including use of workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and evolving AI-enabled platforms in a paperless environment. Experience working within the Work In Texas system preferred. Successful completion of a basic IT skills assessment is required.Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.Benefits: We offer a comprehensive benefits package that includes health, dental, life, and disability insurance; paid time off and paid holidays; a 401(k) retirement plan; flexible spending accounts; and tuition assistance.

Job Posted by ApplicantPro