Scheduling Representative
Job Description
Job Title:Scheduling Representative
We are seeking a highly organized and detail-oriented Medical/Dental Scheduler to join our team. The Medical/Dental Scheduler will be responsible for scheduling appointments, coordinating with medical staff, and ensuring that patients receive the care they need in a timely and efficient manner.
Responsibilities:
- Schedule appointments for patients
- Coordinate with medical staff to ensure that patients receive the care they need
- Communicate with patients to confirm appointments and provide necessary information, scheduling including the verification of patient insurance eligibility and entry of patient insurance.
- Maintain accurate and up-to-date records of patient appointments and medical staff schedules
- Ensure that all scheduling is done in a timely and efficient manner
- Provide excellent customer service to patients and medical staff
- Collect Patient Payments
- Answer telephones, take messages, and direct telephone calls as appropriate
- Collect data updates and enter into system
- Check Voicemails
- Scan paperwork into charts
- Create batches to post payments
- Schedule appoints with Financial Counselor if needed
- Exemplify the RHC mission through a personal example of excellent service to patients, visitors and coworkers.
- Attend regularly scheduled staff meetings.
- Maintain neat and orderly work area.
- Maintain confidentiality in accordance with RHC policy and any other applicable regulatory requirements.
- Treat patients, visitors and coworkers with respect and dignity.
- Provide coverage for absent team members.
- Other duties as assigned including, but not limited to, medical records.
If you are a highly organized and detail-oriented individual with a passion for helping others, we encourage you to apply for this exciting opportunity as a scheduling representative.
Requirements:Required Education, Certification, Experience and Skill:
- High School diploma or equivalent.
- Demonstrated experience with Windows-based programs
- Exceptional verbal communication and customer service skills
- Knowledge of Medical terminology
- Ability to prioritize, problem solve and multi-task.
- Two years’ work experience with medical practice or clinic administration.
- Medical billing and use of an electronic medical records (EMR) system experience preferred.
