Posted August 23, 2026
Customer Service Representative - State Farm Agent Team Member
Mindy Deno - State Farm Agent
West Lafayette, IN, US
Full Time
45000USD - 50000USD per year
Job Description
Job Description
Benefits:
ABOUT OUR AGENCY:
I opened my agency in 1996 and currently lead a team of 12. I'm a graduate of Indiana Wesleyan University with a bachelor's degree in Business Administration. Outside of the office, I have a passion for youth sports and spent many years coaching soccer.
Being part of our community is important to us. Our agency proudly supports local schools, events, and other opportunities that allow us to give back and stay connected to the families we serve.
Our agency offers a 401(k), paid time off, paid holidays, and a strong commitment to work-life balance. We believe in creating a workplace where team members can build rewarding careers while still making time for what matters outside of work.
Our culture is family-friendly, supportive, and centered around teamwork. We value people who enjoy working together, helping others, and contributing to a positive environment. If you're looking for an established agency with a strong team atmosphere, we'd love to meet you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Mindy Deno - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 1996 and currently lead a team of 12. I'm a graduate of Indiana Wesleyan University with a bachelor's degree in Business Administration. Outside of the office, I have a passion for youth sports and spent many years coaching soccer.
Being part of our community is important to us. Our agency proudly supports local schools, events, and other opportunities that allow us to give back and stay connected to the families we serve.
Our agency offers a 401(k), paid time off, paid holidays, and a strong commitment to work-life balance. We believe in creating a workplace where team members can build rewarding careers while still making time for what matters outside of work.
Our culture is family-friendly, supportive, and centered around teamwork. We value people who enjoy working together, helping others, and contributing to a positive environment. If you're looking for an established agency with a strong team atmosphere, we'd love to meet you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Mindy Deno - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
