Customer Service Representative

Route Coordinator - Customer Service Representative Position

There will always be pest problems! Come join a team that appreciates your hard work and dedication to quality customer service! Pest Assassins is a family owned and operated business serving Massachusetts & Rhode Island. We pride ourselves in providing our customers with effective and reliable pest control solutions.

Pest Assassins is looking for a dependable, hard-working and motivated individual for our Route Coordinator/ CSR position. We are seeking someone with a genuine passion for providing quality customer service.

This position will be based out of our Smithfield, RI office. Pest control experience preferred but not required.

Responsibilities:

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  Assist with all inbound communication from prospective and existing customers including phone, text, email and website submissions.
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  Assist with inbound alerts from technicians and resolve.
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  Input customer data into system and schedule inspections and services as needed.
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  Resolving customer issues & concerns by providing exceptional customer service.
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  Monitor routes and communicate with technicians of reschedules or other changes.
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  Work with field reps and manager directly to update customer information.
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  Ensure customer database is up to date. Correct customer data as needed to ensure accuracy.
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  Manage accounts receivable and collection efforts.
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  Manage administrative requests and tasks.
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  Effectively handle cancellation requests and manage reinstatement efforts.
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  Assist in the daily and weekly scheduling of service routes using routing software.
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  Complete and distribute daily service reports.
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  Communicate with new customers and additional service request customers to insure satisfaction.

What We Offer

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  Competitive hourly rate.
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  Flexible work schedule.
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  Paid training.
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  Paid Time Off (PTO).
• 11 Company paid holidays.
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  Comprehensive benefits package including Medical, Vision, and Dental.

Job Requirements

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  Microsoft Office proficient.
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  Strong ability to communicate with customers in a clear and professional manner.
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  Ability to identify, analyze and solve problems.
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  High school diploma or equivalent.
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  Ability to work in a fast-paced environment.
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  Collections experience.
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  Ability to work in a team environment.
• Pass background check.