Customer Service Specialist - Contact Center
Job Description
Do you enjoy helping people and creating positive customer experiences? Blue Ridge Energy is looking for a Customer Service Specialist to join our Contact Center team. In this role, you'll serve as a trusted resource for customers and members, providing exceptional service, answering questions, and connecting people with products and services that meet their needs. This is an onsite opportunity, working at our corporate office location.
What You'll Do
- Deliver outstanding customer service through every phone interaction.
- Assist customers with account setup, payments, service requests, and account changes.
- Listen carefully to understand customer needs and provide helpful solutions.
- Recommend products, services, and self-service options that add value and convenience.
- Communicate effectively with customers and teammates.
- Support a positive team environment and contribute ideas for process improvements.
- Participate in training opportunities and team meetings.
What You'll Bring
- A passion for helping others and providing exceptional service.
- Strong communication and active listening skills.
- Confidence in recommending solutions and guiding customers to the right resources.
- Strong technology and computer skills.
- A positive attitude, reliability, and a willingness to learn.
- The ability to work independently while contributing to a collaborative team environment.
What We Require
- High school diploma or equivalent required; some college preferred.
- Minimum of three years of customer service experience, either in person or by phone.
- Sales or service-related experience preferred.
- Basic knowledge of office practices and procedures.
- Valid driver's license.
Why Blue Ridge Energy
At Blue Ridge Energy, we're committed to serving our customers, supporting our communities, and creating a workplace where employees can grow and succeed. We value teamwork, continuous learning, and delivering exceptional service every day.
Join a team that puts people first and makes a difference with every customer interaction. Apply today!
Interested candidates are encouraged to apply early, as this posting may be closed at any time once a sufficient candidate pool has been established.
