Posted August 23, 2026

Bilingual Customer Care Representative - Enrollment Support (English/Spanish)

Blue Learning

Lewisville, TX, US Full Time

Description:

Serve as the first point of contact for families reaching out to Customer Care via phone, email, or live chat in English and Spanish
Provide clear and accurate information on enrollment processes, deadlines, school offerings, and documentation requirements
Assist families with online applications and troubleshoot application or student account issues
Guide parents through document submission and verification steps
Accurately log, track, and document all interactions in the customer service platform (Freshdesk)
Escalate urgent, sensitive, or complex cases to the appropriate team or Enrollment Manager
Stay up to date on ResponsiveEd brands, campus updates, and enrollment timelines
Maintain a calm, empathetic, and professional tone aligned with ResponsiveEd’s family-first mission

Requirements:

Bilingual proficiency in English and Spanish (spoken and written) required
1–2 years of experience in customer service, call center support, administrative support, or a related role
Strong verbal and written communication skills with the ability to explain processes clearly
Detail-oriented with excellent organizational and time-management abilities
Comfortable navigating multiple systems and switching between tasks efficiently
Reliable, punctual, and able to collaborate effectively within a team
Familiarity with CRM or ticketing tools such as Freshdesk or live chat platforms is a plus (training provided)
Passion for helping families and representing a mission-driven organization