Posted August 23, 2026
Customer Support Coordinator / Dispatcher
Watchmen Security Services
Kansas City, MO, US
Full Time
Job Description
Job Description
Customer Support Coordinator / Dispatcher
&A1; This is NOT a typical office job
Who We Are
What You’ll Own
What It Takes to Win in This Role
Our Core Values (ARISE)
Compensation & Benefits
What Success Looks Like (First 90 Days)
Who This is For
Who This is NOT For
Apply If…
To see if we are a good fit, please complete our compatibility survey HERE
???? Raytown, MO (On-Site)
???? Full-Time | Monday–Friday | 8:00 AM – 5:00 PM
???? $20–$25/hour + Benefits based on experience and performance
If you want a slow-paced, low-accountability role—this isn’t it.
If you take ownership, move fast, and care deeply about serving customers well, keep reading.
Watchmen Security Services is a faith-based Midwest security integrator helping businesses and homeowners protect what matters most through cameras, access control, alarms, and fire systems.
We are growing—and we’re building a team that is hungry, accountable, and committed to excellence.
We don’t just answer calls.
We solve problems, support our field team, and deliver a best-in-class customer experience—every time.
This role is the heartbeat of our service operation:
- Answer incoming calls and emails with urgency and professionalism
- Schedule and dispatch technicians efficiently (right tech, right time)
- Troubleshoot basic issues with customers over the phone
- Manage service tickets inside our system (create, update, close)
- Coordinate between customers, technicians, and internal team
- Ensure nothing falls through the cracks—you close the loop
- Keep jobs on track and customers informed at all times
- You own problems and don’t pass them off
- You are organized and detail-oriented (nothing slips)
- You communicate clearly and confidently
- You stay calm under pressure and figure things out
- You move with urgency and purpose
- You care about doing the job right—not just getting it done
We hire and fire based on these—no exceptions:
- Attitude – Positive, hungry, solution-focused
- Responsibility – You own it and follow through
- Integrity – Do the right thing, always
- Servanthood – Put customers and team first
- Excellence – High standards, continuous improvement
- $20–$25//hour (based on experience)
- Health Insurance
- 401(k)
- Paid Time Off (PTO)
- Growth opportunities as we scale
- You confidently manage scheduling and dispatch
- Technicians trust you and rely on you
- Customers feel taken care of and informed
- Tickets are clean, accurate, and up to date
- Problems get solved quickly—without being escalated
'14; Someone who thrives in a fast-paced environment
'14; Someone who takes pride in being reliable and organized
'14; Someone who wants to grow with a strong, values-driven company
✖ Someone who needs constant direction
✖ Someone who avoids responsibility
✖ Someone who is okay with things slipping through the cracks
You want to be part of a team that takes customer experience seriously, operates with strong values, and expects a high level of performance.
???? Apply today and help us deliver exceptional service at Watchmen Security Services.
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