Bilingual Collections Representative (Toll)

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator who thrives in a fast-paced environment and enjoys helping people achieve financial stability? We’re looking for Bilingual Collections Representatives to join our growing team and support toll-related account recovery efforts.

In this role, you’ll engage with customers to resolve outstanding toll balances, negotiate payment plans, and maintain positive relationships all while representing trusted public and commercial partners. You’ll receive paid professional training, a competitive compensation structure, and opportunities for career advancement in a supportive and performance-driven workplace.

If you’re ready to make a meaningful impact and grow your career in collections, we want to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Be the face (and smile) of the toll collection operations at the facility offices in Tampa, Florida
• Assist customers with account resolution, questions, and concerns.
• Process payments utilizing the toll operations back-office systems.
• Manage in-person customer-related inquiries regarding toll activities, complaints, etc.
• Collaborate with customer service professionals to improve overall customer experience.
• Assisting with incoming customer service phone calls to resolve issues.
• Complete end-of-day/shift deposits and balancing reports
• Adhere to all attendance and work schedule requirements.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years of age or older
• High school diploma or equivalent
• Experience with data entry utilizing a computer.
• The ability to read and speak English and Spanish fluently.
• Excellent organizational, written, and oral communication skills
• Ability to work shifts in accordance with the toll operations hours of operations.
• Non-cash payment processing experience on a computerized system
• The ability to evaluate, troubleshoot, and follow up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus
• Excellent interpersonal skills and the ability to build relationships with your team and customers.