Front Desk Receptionist
Job Description
This position is:
Part Time / 16 hrs. per week
3:00pm-7:00pm Tuesday/Wednesday/Thursday
8:30am-5:00pm every other Saturday
Will be part of the holiday rotation
SUMMARY OF JOB RESPONSIBILITIES:
The Front Desk Receptionist provides a welcoming and professional first point of contact for residents, visitors, and staff. The position operates front-desk telephone and emergency communication systems, coordinates mail, parcel, medication-delivery, and guest-suite activities, and provides approved clerical support to administrative staff and residents.
Essential Functions
Greet and assist residents, visitors, and staff in a pleasant, professional manner.
Answer incoming calls on the seven-line switchboard, direct callers to the appropriate department, deliver messages, and page staff as needed.
Sort and distribute mail; log parcels and place them on the appropriate shelf; notify residents; and forward resident mail when appropriate.
Monitor and respond to Quantum emergency call-system alerts and fire alarms in accordance with established procedures.
Complete clerical and typing assignments for departments and residents upon request and with prior approval from the Executive Assistant.
Receive daily medication deliveries, record them on the designated log, and notify the appropriate resident.
Troubleshoot UNICE system issues and assist residents with system use when necessary.
Operate postage equipment, weigh packages, and apply the correct postage.
Reconcile sales and charges for postage, shipping, copies, and fax services.
Manage guest-suite reservations and check guests in and out as needed.
Non-Essential Functions
None.
POSITION REQUIREMENTS:
Educational Requirements:
High school diploma or equivalent.
Secretarial or administrative training preferred.
Excellent customer service skills.
Customer service skills and the ability to manage multiple priorities, including telephone calls, information requests, and interactions with residents, staff, and visitors.
Licensure, Certification and Registration:
None.
Work Orientation and Experience:
Previous receptionist, administrative support, or customer service experience preferred.
Knowledge, Skills and Abilities:
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook email, and calendar applications.
Maintains a professional demeanor and presents an appearance appropriate to the workplace.
Excellent telephone communication skills.
Ability to communicate effectively and respectfully with older adults.
Ability to maintain confidentiality.
Ability to multitask effectively, organize work, manage competing priorities, and maintain accuracy in a busy front-desk environment.
Other Duties as Assigned:
Perform other duties as assigned by the Executive Assistant or other authorized leadership.
REPORTING RELATIONSHIPS:
Supervision Received:
Receives general supervision from the Executive Assistant.
Supervision Exercised:
None.
TOOLS AND EQUIPMENT USED:
Computer with Microsoft Word, Excel, PowerPoint, Outlook email, and calendar applications.
Digital postage meter.
Copy machine.
Fax machine.
Seven-line switchboard.
Laminator.
iPad.
PHYSICAL ENVIRONMENT / WORKING CONDITIONS:
Clerical/Secretary – Physical Demands
Occasional – 1 to 33% of the workday
Frequent – 34 to 66% of the workday
Constant – 67 to 100% of the workday
Not at all – 0% of the workday
Occasional
Walking at 2.3 mph on a level surface; unilateral vertical reaching from 36 to 72 inches; bilateral carrying for 30 feet with up to 25 pounds; pushing or pulling for 100 feet with 19 foot-pounds of force; lifting up to 25 pounds from 6 to 36 inches, 36 to 48 inches, and 6 to 72 inches above the floor; climbing stairs; and operating machines with both feet.
Frequent
Standing.
Constant
Sitting; unilateral horizontal reaching from 0 to 18 inches; bilateral fine-motor manipulation; functional near, far, and color vision, with or without corrective aids; functional hearing, with or without assistive devices; functional verbal communication skills; and operating machines with both hands.
Not at All
Holding or repositioning patients; transferring patients; climbing ladders; working from heights; crawling; kneeling; and running.
Category III Job Classification: This position does not routinely involve occupational exposure to blood, body fluids, tissues, or used sharps and is therefore not classified as Category I or Category II.
Job Hazard Risks:
Lifting
Potential exposure to infectious disease through routine contact with residents, visitors, staff, mail, parcels, and delivered items.
Hazardous materials exposure, including nuclear, biological, and chemical hazards.
Potential for workplace violence.
BENEFITS YOU WILL ENJOY AS A LAUREL LAKE EMPLOYEE:
• Medical Insurance through Meritain (Co-pay Plan) — for all employees working 30+ hrs. per week
• FSA (Flex Spending Account) — for all employees working 30+ hrs. per week
• Dental coverage through Mutual of Omaha — for all employees working 30+ hrs. per week
• Vision coverage through Mutual of Omaha for all employees working 30+ hrs. per week
• Basic Life (1x annual salary) - for all employees working 30+ hrs. per week Option to purchase supplemental Life Insurance for self/spouse/child
• Short Term Disability - for all employees working 20+ hrs. per week after completion of six months of service
• 403(b) Retirement Program — potential match for employees up to 4%
• Section 125 Pre-Tax PTO (Paid Time Off) used for Vacation/Sick Time/Holiday
• Tuition Assistance ($1250/$1750/$2500) is the maximum amount that you are eligible for per year based on part time or full-time status)
• Free On-Site CEU Opportunities
• Shift Differential for 2nd/3rd shift Clinical positions (CNA/LPN/RN)
• Competitive Wage Scale
• Direct Deposit for Payroll
• Discounted Membership to Life Center Plus/Hudson
• Employee Family Assistance Program
• On-Site Health Club w/Pool
• Employee Wellness Program
• Smoke-Free Campus
• 24-Hour Campus Security
• Akron Metro Regional Transit Service
• Award Programs (i.e. Employee of the Month)
• Staff/Resident Activities & Social Events
• Employee Dining Room with Meals at Nominal Charge
• Free Parking
• Employee Referral Bonus Program
• Eligible for Christmas Bonus in December from the Residents
