Automotive Service Advisor
Job Description
Overview
Group 1 Automotive is seeking experienced Service Advisors for our Kansas City-area dealerships, including Shawnee Mission Kia and BMW/MINI of Shawnee Mission.
We're looking for customer-focused professionals who excel in a fast-paced service environment and have a talent for building trust with customers while identifying and recommending vehicle maintenance and repair solutions.
As a Service Advisor, you'll serve as the primary link between customers and the service department, ensuring a seamless experience from vehicle check-in through service completion. Success in this role requires strong communication skills, automotive knowledge, attention to detail, and the ability to effectively manage a high-volume workload.
If you're driven, organized, and motivated by delivering exceptional customer service and achieving results, we invite you to explore a career with one of the nation's leading automotive retailers.
Responsibilities
- Schedule and confirm service appointments to ensure an efficient customer experience
- Create accurate, transparent repair orders with detailed cost and time estimates
- Serve as the primary liaison between customers, technicians, and parts teams
- Provide timely updates and clear communication throughout the repair process
- Review inspections and confidently recommend maintenance and repair services
- Maintain strong product, warranty, and service knowledge
- Accurately document customer interactions and service details in the system
Qualifications
- Valid driver’s license and acceptable driving recordHigh school diploma or equivalent required; additional automotive training or certifications are a plus
- Prior experience as an Automotive Service Advisor, Service Writer, or in a customer-facing role within a dealership or automotive service environment preferred
- Strong knowledge of automotive maintenance, repair processes, and vehicle systems
- Excellent customer service and communication skills, with the ability to explain technical information in a clear, professional manner
- Proven ability to upsell recommended maintenance and repairs based on vehicle needs
- Strong organizational skills with the ability to manage multiple customers and tasks in a fast-paced environment
- Proficiency with dealership management systems (such as CDK, Reynolds & Reynolds, or similar) and basic computer skills
- Ability to work collaboratively with technicians, parts staff, and management
What makes a successful Service Advisor?
- Strong communication and relationship-building skills
- Ability to confidently recommend services and solutions
- Automotive service or maintenance knowledge
- Excellent organization and multitasking abilities
- A results-driven, customer-first mindset
In addition to competitive compensation, we offer:
- Monthly base pay of $2,500, plus performance‑based commission
- Performance‑driven pay structure that rewards customer satisfaction, productivity, and quality service
- Ongoing training, coaching, and support in a high‑volume service environment
- Opportunities for long‑term growth within Group 1 Automotive
- Health, Dental, Vision, Life, and Disability insurance
