Customer Service Representative

Our office isquickly growingand we need someone who we can train to fit in our office puzzle! The position offered isfull time. Our Customer Service Representative needs toexceed customer service standardsto current clients while alsoassisting prospects as they call in.

No prior experience is necessary Apply for the position today by completing the form and completing the assessment.

Responsibilities

Client Service Account Management

• Manage and service a designated book of Personal Lines and/or Commercial Lines accounts
• Serve as primary contact for client inquiries regarding coverage, billing, claims, and policy changes

• Provide coverage reviews and recommend appropriate policy options

• Maintain strong client relationships to support retention and cross-selling opportunities

Policy Administration

• Process endorsements, renewals, cancellations, reinstatements, and certificates of insurance

• Prepare proposals, quotes, and policy comparisons

• Review policies for accuracy and ensure compliance with underwriting guidelines

• Assist with renewal marketing when necessary

Carrier Vendor Communication

• Communicate with insurance carriers to negotiate coverage and resolve underwriting issues

• Follow up on pending endorsements, claims status, and policy documentation

Documentation Compliance

• Maintain accurate client records in the agency management system

• Ensure all documentation meets regulatory and agency standards

• Adhere to Georgia insurance compliance requirements

Team Collaboration

• Work closely with producers and agency leadership to support account growth

• Assist with cross-selling and referral opportunities

• Contribute to agency workflow efficiency and customer satisfaction goals

Requirements

Active Georgia Property Casualty license (preferred)

Benefits
Paid Time Off (PTO)###Flexible Schedule###Career Growth Opportunities###Retirement Plan###Hands on Training###