Customer Service Advisor

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a people person who enjoys helping others and finding solutions? Do you stay calm under pressure and take pride in delivering excellent customer service? If so, we'd love to hear from you!

We're looking for Customer Service Advisors to join our growing team. In this role, you'll assist customers with a variety of inquiries, resolve issues efficiently, and ensure every interaction leaves a positive impression. You'll play an important role in providing a seamless customer experience while working in a supportive, fast-paced environment.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and account-related questions.
• Resolve customer concerns professionally and efficiently.
• Document customer interactions accurately in company systems.
• Escalate complex issues when necessary.
• Follow company policies, procedures, and quality standards.
• Work collaboratively with colleagues to deliver outstanding customer service.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.