Customer Service Representative

About SchureMedSchureMed (Schuerch Corporation) is a Boston-area medical device manufacturer serving hospitals and surgical teams worldwide. We're hiring a Customer Service Representative to own order flow, customer communications, and cross-team coordination.ResponsibilitiesManage accounts and orders to meet customer needs and business requirements; communicate proactively (order acknowledgments, shipping details, delays).Process customer orders accurately and on time via email, phone, and fax.Serve as the primary contact for product and order inquiries.Coordinate with third-party distribution partners to ensure accurate, on-time delivery.Initiate RMAs promptly and keep customers informed throughout the return process.Monitor all communication channels for potential complaints and escalate immediately to Quality.Follow internal customer service procedures and standards; maintain compliance with corporate policies and quality system requirements.Perform other duties as assigned.Qualifications2+ years customer service/order management (manufacturing or medical device a plus)Clear written and verbal communication; calm, solutions-oriented styleProficiency with QuickBooks Desktop 2024 (Enterprise) and basic UPS/FedEx toolsStrong attention to detail, organization, and follow-throughBonus: CRM experience; familiarity with RMAs, lot/serial tracking, or ISO 13485