Inbound Collections & Account Resolution Specialist

*Potential $500 bonus Position OverviewJefferson Capital Systems, LLC (NASDAQ: JCAP) is hiring Inbound Collections & Account Resolution Specialists. This role supports customers through inbound calls related to account inquiries, payment resolution, settlements, disputes, and credit bureau reporting in a structured, compliance-driven environment. Agents will engage customers to resolve account balances and establish payment arrangements using defined guidelines. Role ExpectationsGuide conversations toward account resolution and payment outcomesApply negotiation skills within defined guidelinesHandle difficult or high-emotion customer interactions professionallyMaintain composure with frustrated or upset customersFollow compliance and regulatory requirements Key ResponsibilitiesHandle inbound calls regarding account inquiries, collections, disputes, and credit reportingEstablish payment arrangements and resolve balances within approved parametersNavigate difficult customer interactions professionallyExplain account details and options clearlyDocument all interactions accuratelyEscalate complex issues when neededFollow FDCPA, Regulation F, and company guidelines Candidate ProfileStrong communication and listening skillsAbility to remain calm and professional in difficult conversationsComfortable discussing payment solutionsAble to manage high call volumeDetail-oriented and organizedCustomer service or collections experience preferredBenefits & Perks401(k) and matchingHealth, Dental, Vision, Life, Disability, Pet InsuranceFlexible spending accountsPaid time offTuition reimbursementEmployee assistance programEmployee discount programOptional insurance

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