Posted August 22, 2026
Customer Service Representative
Robert Half
Aurora, IL, US
Full Time
21.85USD - 23USD per hour
Job Description
Job Description
We are looking for a Customer Service Representative to join a logistics-focused team in Aurora, Illinois. This Contract to permanent opportunity is ideal for someone who enjoys helping customers, resolving product-related concerns, and providing clear guidance on technical issues in a clear and reassuring manner. The person in this role will support customers with inquiries related to product use, parts, warranties, returns, and order updates while maintaining accurate documentation and coordinating with internal teams as needed.
Responsibilities:
• Respond to customer inquiries about product functionality, routine care, upkeep, and common performance concerns through clear and helpful communication.
• Guide customers through troubleshooting steps to identify issues and determine whether repairs or replacement components are appropriate.
• Review product availability and replacement-part stock levels within Sage to support timely customer resolutions.
• Assist with warranty-related requests, including registrations, coverage review, proof-of-purchase verification, and parts ordering.
• Manage return requests and issue return authorizations while partnering with warehouse and accounting teams to ensure proper processing.
• Provide updates on shipments, repair timelines, return activity, and order progress to keep customers informed.
• Record customer conversations, actions taken, and next steps accurately in accordance with established service procedures.
• Follow up on unresolved cases that require additional investigation, product research, or extended troubleshooting.
• Handle inbound customer interactions efficiently and support outbound communication when additional clarification or updates are needed.• At least 3 years of experience in customer service, call center support, order processing, or a technical support environment.
• Strong verbal and written communication skills with the ability to explain product-related information in a simple, customer-friendly way.
• Demonstrated problem-solving skills and confidence in guiding customers through troubleshooting processes.
• Solid computer proficiency and accurate data entry skills; experience with Sage is beneficial.
• High attention to detail and the ability to manage information accurately across orders, warranties, and returns.
• Ability to learn product lines, component details, warranty guidelines, and service procedures quickly.
• Detail-oriented, patient, and dependable when assisting customers, including those who may be frustrated.
• Ability to work independently, prioritize effectively, and recognize when an issue should be escalated.
Responsibilities:
• Respond to customer inquiries about product functionality, routine care, upkeep, and common performance concerns through clear and helpful communication.
• Guide customers through troubleshooting steps to identify issues and determine whether repairs or replacement components are appropriate.
• Review product availability and replacement-part stock levels within Sage to support timely customer resolutions.
• Assist with warranty-related requests, including registrations, coverage review, proof-of-purchase verification, and parts ordering.
• Manage return requests and issue return authorizations while partnering with warehouse and accounting teams to ensure proper processing.
• Provide updates on shipments, repair timelines, return activity, and order progress to keep customers informed.
• Record customer conversations, actions taken, and next steps accurately in accordance with established service procedures.
• Follow up on unresolved cases that require additional investigation, product research, or extended troubleshooting.
• Handle inbound customer interactions efficiently and support outbound communication when additional clarification or updates are needed.• At least 3 years of experience in customer service, call center support, order processing, or a technical support environment.
• Strong verbal and written communication skills with the ability to explain product-related information in a simple, customer-friendly way.
• Demonstrated problem-solving skills and confidence in guiding customers through troubleshooting processes.
• Solid computer proficiency and accurate data entry skills; experience with Sage is beneficial.
• High attention to detail and the ability to manage information accurately across orders, warranties, and returns.
• Ability to learn product lines, component details, warranty guidelines, and service procedures quickly.
• Detail-oriented, patient, and dependable when assisting customers, including those who may be frustrated.
• Ability to work independently, prioritize effectively, and recognize when an issue should be escalated.
