Patient Service Representative

The Medical Receptionist provides front desk and administrative support in a clinical setting, ensuring a smooth and welcoming experience for patients. This role manages patient check-in and scheduling, maintains accurate electronic health records, supports office supply and product tracking, and contributes to the overall organization and efficiency of the clinic.

• Perform opening and closing duties for the clinic, ensuring the front desk and waiting area are prepared for patient flow.
• Greet patients in a professional and friendly manner, check them in for appointments, and verify insurance information accurately.
• Scan and upload documents into the electronic health record system, maintaining complete and accurate patient files.
• Maintain tidiness and organization of the waiting area and reception counter throughout the day.
• Monitor appointment schedules during the day, including added, canceled, and no-show appointments, and adjust as needed.
• Schedule follow-up appointments as needed, ensuring patients receive appropriate continuity of care.
• Respond promptly and accurately to designated tasks and messages in the electronic health record system.
• Order and track clinic office supplies to ensure adequate inventory and smooth daily operations.
• Sell and track cosmetic products, maintaining accurate records of inventory and transactions.
• Distribute incoming mail to appropriate recipients and manage outgoing mail as needed.
• Prepare for the next day’s scheduled appointments, including reviewing schedules and organizing necessary documentation.

• High school diploma or equivalent.
• 1–2 years of recent medical office experience or experience in a similar capacity (preferred).
• Proficiency in basic computer functions.
• Ability to learn new software quickly, including electronic health record systems.
• Strong customer service skills with a focus on patient-centered care.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to operate standard office equipment.
• Ability to type a minimum of 40 words per minute (preferred).
• Ability to multi-task, prioritize appropriately, and manage a busy front desk environment.
• Ability to work well both independently and as part of a team.
• Ability to respond positively to constructive feedback and direction.
• Commitment to maintaining confidentiality of sensitive information.

• Prior medical experience and familiarity with medical office workflows.
• Experience at a front desk or in a customer-facing role.
• Demonstrated professional appearance and manner at all times.
• Friendly, cheerful, tactful, and polite demeanor when interacting with patients, visitors, and colleagues.
• Compassionate and caring approach when dealing with others.
• Knowledge of or exposure to histology is beneficial but not required.

This is a full-time position of 40 hours per week, with a schedule of Monday through Friday, 7:45 AM to 5:00 PM. The role is based in a clinical setting at the front desk and waiting area, using electronic health record software, standard office equipment, and basic computer applications throughout the day. The environment is fast-paced and patient-focused, requiring a professional appearance, courteous interactions, and a calm, organized approach to managing multiple tasks. The Medical Receptionist works closely with clinical and administrative staff to support efficient operations and a positive experience for every patient.

This is a Contract to Hire position based out of Portsmouth, NH.

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Portsmouth,NH.

This position is anticipated to close on Aug 31, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.