Safety Ambassador (Field Robot Operator)

Job Title: Safety Ambassador (Field Robot Operator/Robotics Technician)

Job Description

The Safety Ambassador (Field Robot Operator) serves as the on-site safety representative for autonomous delivery robot operations. This role focuses on safely escorting delivery robots, maintaining public and operational safety, monitoring robot performance, responding to incidents, and representing the organization professionally in the field. The position also involves coordinating and completing project and program activities related to robot operations, ensuring that objectives are met on time and to a high standard.

Responsibilities

• Conduct thorough pre-shift inspections of vehicles, robots, batteries, controllers, and communication equipment to ensure safe and reliable operation.
• Verify robot readiness before each deployment and review planned routes in collaboration with Remote Operators.
• Escort autonomous delivery robots throughout their routes and maintain continuous visual monitoring to ensure safety and proper operation.
• Perform battery changes and basic field maintenance on robots and related equipment as needed.
• Identify potential hazards in the operating environment and execute appropriate safety interventions to prevent incidents.
• Respond promptly to incidents, connectivity failures, and public interactions, taking appropriate action to safeguard people, property, and equipment.
• Prepare clear and accurate incident reports, shift summaries, and operational feedback to support ongoing safety and performance improvements.
• Support hub operations and contribute to continuous improvement initiatives related to autonomous delivery and field safety.
• Coordinate and complete project and program activities associated with autonomous delivery operations, ensuring that objectives, timelines, and quality standards are met.
• Set project and program deadlines, assign responsibilities, and monitor progress to ensure successful completion.
• Summarize project and program status and prepare reports for senior leadership regarding performance, issues, and outcomes.
• Rely on extensive experience and judgment to plan and accomplish operational and project goals, performing a variety of tasks as needed.
• Lead and direct the work of others involved in robot operations or related projects, fostering effective teamwork and accountability.
• Apply creativity and latitude in problem solving and decision making to enhance safety, efficiency, and customer service.
• Collaborate with cross-functional teams to support safe, reliable, and customer-focused autonomous delivery services.

Essential Skills

• Strong communication skills to interact effectively with remote operators, team members, and the public.
• Excellent situational awareness to monitor robots and surroundings and respond appropriately to changing conditions.
• Comfort using mobile technology, remote-control equipment, and communication tools in the field.
• Ability to work independently outdoors in varying conditions while maintaining focus on safety and operations.
• Ability to walk extended distances while escorting robots and supervising deliveries.
• Demonstrated commitment to safety, professionalism, and customer service in field operations.
• Accountability for decisions, actions, and adherence to safety protocols.
• Strong problem-solving skills to address incidents, connectivity issues, and operational challenges.
• Teamwork and adaptability to collaborate with hub operations, remote operators, and project stakeholders.
• Customer service orientation to manage public interactions and uphold a positive experience.
• Project coordination skills, including planning, organizing, and tracking tasks and deliverables.
• At least 7 years of experience in the field or in a related area, with familiarity with a variety of concepts, practices, and procedures.
• Ability to lead and direct the work of others in operational or project contexts.

Additional Skills & Qualifications

• Experience preparing reports for senior leadership regarding project or program status and outcomes.
• Background involving structured environments such as military service.
• Experience setting deadlines, assigning responsibilities, and monitoring progress for complex initiatives.
• Ability to perform a wide range of tasks and adapt to changing operational and project needs.
• Capacity to use extensive experience and judgment to plan and accomplish goals in autonomous systems or related environments.
• Creative and flexible approach to problem solving, with a wide degree of latitude in making decisions to improve safety and efficiency.
• Familiarity with autonomous systems, robotics, logistics, or distribution operations is beneficial.
• Experience working within structured procedures while identifying opportunities for continuous improvement.

Work Environment

The role begins with a morning check-in at a distribution center, where the Safety Ambassador reviews equipment, plans routes, and aligns with hub operations. The position involves traveling to delivery sites in a van and working primarily in the field, supervising robots during deliveries and interacting with the public as needed. Work is conducted outdoors and on foot over extended distances, requiring comfort with varying weather conditions and active movement throughout the shift. The environment is technology-driven, with regular use of mobile devices, remote-control equipment, and communication tools to manage autonomous delivery operations. Dress is expected to be practical and professional, suitable for an active, safety-focused role in both distribution center and outdoor settings.

This is a Contract position based out of Austin, TX.

The pay range for this position is $40.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Austin,TX.

This position is anticipated to close on Sep 4, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.