Scheduler

Description

This position is for a medical assistant in the call center, primarily scheduling for Big Bear. It involves taking messages, relaying lab results, navigating Nextgen templates, and addressing patient questions regarding measures (e.g., mammograms, wellness checks, vaccines). They handle inbound calls (approx. 50/day) and may run insurance eligibility. Efficiently manage incoming patient calls, providing accurate information on appointments, services, and medical details in a personable and professional manner. Maintain accurate records of appointments and changes in the electronic health record (EHR) system. Verify and obtain patient demographics and health insurance information, ensuring current and accurate records across all systems. Confirm patient eligibility for healthcare services and document verification process. Update and maintain accurate patient records, ensuring compliance with HIPAA regulations. Escalate patient concerns to department leadership as needed. Process prescription orders, refills, and labs as directed and authorized by Provider. Assist with gathering information to comply with star measures, HEDIS, and all other guidelines.

Skills

Certified medical assistant, Medical Assistant, Healthcare

Top Skills Details

Certified medical assistant,Medical Assistant,Healthcare

Additional Skills & Qualifications

High school diploma or equivalent; associate degree preferred. Graduate of an accredited medical assistant program. Certified Medical Assistant (CMA) Certification. CPR and first aid certification within 60 days of hire. 2-year experience as a medical assistant (front or back office) Ability to effectively communicate with individuals within all levels of the organization, patients, providers, vendors and others. Ability to utilize computers, computer software/applications, and Microsoft Office applications (Word, Outlook, Power Point, etc.) with basic to intermediate proficiency. Ability to utilize Electronic Medical Records (EMR), preferred. Strong problem-solving skills and a customer-focused attitude, Proficient in computer systems and software, including CRM tools.

Experience Level

Entry Level

This is a Contract to Hire position based out of Big Bear Lake, CA.

The pay range for this position is $21.81 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Big Bear Lake,CA.

This position is anticipated to close on Aug 28, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.