Administrative Assistant

Job Title: Aviation Administrative Assistant

Job Description

The Administrative Assistant is an essential cross-functional operational support role. This position is responsible for managing customer communication, coordinating workflows, and supporting supply chain activities within a smaller service center environment. Given the unique size and structure of the Atlanta operation, the role offers broad exposure to both customer coordination and supply chain support activities, requiring close collaboration with technicians, logistics, leadership, and operational support teams. The ideal candidate is organized, adaptable, and collaborative, thriving in structured workflows and dynamic operational settings.

Responsibilities

• Serve as a point of contact for customer order updates and operational communication.
• Provide proactive communication regarding order status, approvals, delays, and shipment readiness.
• Maintain customer communication cadence throughout open orders.
• Coordinate customer follow-up for approvals, missing information, and operational escalations.
• Support customer issue resolution and Quality Notification (QN) coordination.
• Maintain accurate order status and visibility within internal systems.
• Support repair pricing and parts sourcing activities.
• Assist with vendor RFQ activity, lead-time validation, and material tracking.
• Coordinate with technicians, logistics, and leadership to support operational flow.
• Support prioritization of urgent customer requirements and operational escalations.
• Assist with workflow coordination from intake through shipment release.
• Support supply continuity and operational responsiveness.
• Operate within established SOPs, work instructions, and operational processes.
• Support continuous improvement of workflow visibility and communication standards.
• Maintain accurate tracking and documentation within systems such as SAP, OTRS, and Microsoft Office.
• Support process improvement initiatives and operational reporting activities.
• Work collaboratively across operations, logistics, supply chain, and leadership teams.
• Support issue resolution and operational continuity through effective communication.
• Operate effectively within an international business environment.
• Maintain professional communication across multiple organizational levels and cultures.

Essential Skills

• Experience in customer service, customer success, operations, supply chain, or service coordination environments.
• Strong organizational, communication, and follow-up skills.
• Ability to manage multiple priorities simultaneously.
• Proficiency with Microsoft Office Suite.
• Professional communication skills with internal and external stakeholders.
• Experience in aviation, aerospace, tooling, maintenance, repair, or industrial service environments.

Additional Skills & Qualifications

• Experience with SAP, ERP systems, ticketing systems, or workflow management tools.
• Experience supporting international customers or global operations.
• Experience supporting operational process improvement initiatives.

Why Work Here?

Join a dynamic team offering a long-term contract with potential for hire, within a supportive and evolving operational environment. Experience the opportunity to engage with a variety of functions and contribute to continuous improvement initiatives, while enjoying a collaborative and growth-oriented culture.

Work Environment

Work in a new facility equipped with modern technologies and an emphasis on operational excellence. Expect a structured yet evolving environment that fosters professional growth and cross-functional collaboration.

This is a Contract to Hire position based out of Fayetteville, GA.

The pay range for this position is $20.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Fayetteville,GA.

This position is anticipated to close on Sep 4, 2026.

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.