Facilities Coordinator

Job Title: Workplace Experience Ambassador

Job Description

The Workplace Experience Ambassador serves as the human face of a premier Class-A office building in Uptown Dallas, acting as the first and last impression for tenants, executives, employees, and guests. This dynamic role blends high-touch, white-glove hospitality with sharp problem-solving and clear communication, ensuring every interaction feels warm, considered, and seamless. The Ambassador owns the tenant and guest experience on-site, activates amenity spaces and programming, and plays a key role in guiding the building through an active period of reinvestment and transformation. This position begins as a temporary role with a strong opportunity to convert to a full-time employee.

Responsibilities

• Serve as the primary Tenant and Guest Ambassador, welcoming tenants, employees, and visitors by name and delivering a polished, personalized greeting every time.
• Offer courteous escorts to elevators and key destinations within the building so guests feel guided and supported throughout their visit.
• Promptly notify tenant hosts when their guests arrive and are on their way up, ensuring smooth and well-coordinated arrivals.
• Deliver bespoke, high-touch, white-glove service by fielding and fulfilling a wide range of requests, including dining and event reservations, transportation arrangements, courier and package handling, gifting, and unique local recommendations.
• Anticipate tenant and guest needs proactively, from everyday conveniences to complex one-off requests, resolving them with speed, discretion, and thorough follow-through.
• Curate, maintain, and regularly update comprehensive resources such as premium area guides, cultural event calendars, and exclusive Dallas recommendations.
• Manage visitor access and coordinate visitor management and badging processes to ensure a seamless and welcoming arrival experience.
• Maintain the concierge desk, lobby, and all guest-facing areas to a consistently high visual and operational standard, reflecting a luxury hospitality environment.
• Handle incoming calls, inquiries, and the building’s service-request platform, prioritizing and routing requests with sound judgment.
• Liaise closely with engineering, janitorial, security, and property management teams to trigger, track, and ensure swift resolution of service requests.
• Act as one of the main points of contact with on-site food and beverage and restaurant operators, supporting a cohesive hospitality experience throughout the property.
• Serve as a trusted, consistent voice for tenants, especially regarding construction updates, access changes, and building news that require clear and steady communication.
• Build genuine relationships with office managers, executive assistants, and key decision-makers, becoming their go-to advocate for tenant and guest experience needs.
• De-escalate concerns with composure, empathy, and ownership, and keep property leadership informed of recurring issues or opportunities for improvement.
• Represent the building’s brand and hospitality standard consistently in all written and in-person interactions.
• Develop strategic partnerships within the luxury hospitality and tourism community, including five-star hotels, fine dining establishments, cultural institutions, private clubs, and exclusive service providers.
• Network actively with area concierge professionals, the local tourism community, and premier attractions to stay informed of exclusive opportunities and events.
• Communicate team-related information to property leadership and account stakeholders in a timely and thorough manner.
• Complete required reports, documentation, and administrative tasks accurately and by specified deadlines.
• Participate in building operations meetings and support all property programs, initiatives, and tenant-focused efforts.
• Oversee tenant amenity spaces, including lounges, fitness centers, conference rooms, and hospitality-driven areas, ensuring they reflect the building’s standards even during renovation.
• Coordinate conference room setup, catering, turnover, and vendor partners for meetings, events, and AV needs in amenity and conference spaces.
• Recommend enhancements and improvements to amenity spaces as the building’s footprint evolves through construction and repositioning.
• Design and manage a calendar of intentional tenant engagement programming, including wellness, social, seasonal, and appreciation events that foster a sense of community.
• Partner with the on-site property management team to curate signature experiences and moments that turn tenants into enthusiastic advocates for the building.
• Track participation and feedback to understand what resonates with tenants and evolve the programming calendar as a living, responsive program.
• Stay ahead of disruption by anticipating how construction and building changes will affect tenant experience, including access, noise, and timelines, and communicate proactively.
• Bring creative, resourceful problem-solving to friction points that arise in a building undergoing active transformation.
• Serve as a calm, informed point of contact during building incidents, disruptions, or schedule changes, maintaining trust and clarity for tenants and guests.
• Act as one of the direct points of contact with building ownership during the transition and reinvestment period.
• Utilize strong local Dallas area knowledge to provide thoughtful recommendations and guidance to tenants and guests.
• Support occasional early morning, evening, or event-driven coverage as needed to ensure successful execution of building events and programs.

Essential Skills

• 3–5 years of experience in luxury or high-touch hospitality, such as five-star hotels, private clubs, high-end residential properties, or premium corporate guest services.
• Minimum 2 years of successful supervisory or management experience in a hospitality or customer-facing environment.
• Demonstrated high emotional intelligence, including composure under pressure, genuine warmth, discretion, and the ability to understand what a person needs before they ask.
• Demonstrated high intellectual capability, with sharp, resourceful thinking, strong problem-solving skills, effective multitasking, and the ability to manage competing priorities without losing details.
• Exceptional written and verbal communication skills, with a polished and professional presence that allows easy interaction with individuals at all levels, from executives to service providers.
• Proficiency with office and building technologies, including visitor management systems, work-order or CRM platforms, and Microsoft Office and Outlook.
• Comfort with and aptitude for technology, with the ability to learn and use tenant-experience platforms and building systems.
• Flexibility to support occasional early morning, evening, or event-driven coverage in addition to standard weekday hours.
• Strong customer service orientation and front desk or concierge experience in a high-touch setting.
• Ability to read a room quickly, anticipate needs, and deliver a consistently high-touch, white-glove hospitality experience.
• Strong organizational skills and attention to detail to maintain high standards across multiple spaces and programs.

Additional Skills & Qualifications

• Bachelor’s degree in hospitality management, communications, business, or a related field, or equivalent experience in lieu of a degree.
• Experience working in a Class-A commercial office, coworking, or mixed-use environment, particularly one undergoing active renovation or repositioning.
• Familiarity with tenant-experience platforms is preferred.
• Knowledge of the Dallas market, including local attractions, dining, cultural institutions, and events.
• Multilingual capability is a plus and can enhance the guest experience.
• Experience in high-end hotel or luxury retail environments is highly beneficial.
• Proven ability to build community, work independently, and take ownership of programs while collaborating effectively with property and operations teams.
• Demonstrated discretion, trustworthiness, and a strong focus on detail and follow-through.
• Creative mindset with the ability to design engaging events, experiences, and programming tailored to tenant needs.
• Enthusiasm for variety and comfort working in a fast-paced environment where no two days or requests are the same.

Work Environment

This role is based on-site in an upscale Class-A office building in the heart of Uptown Dallas, surrounded by premium dining, retail, and cultural attractions. Standard hours are Monday through Friday, typically 7:00 a.m. to 4:00 p.m. or 8:00 a.m. to 5:00 p.m., with the need for flexibility to support occasional early mornings, evenings, and special events. The building is in an active period of reinvestment, with the main lobby experience evolving and amenity floors being enhanced, creating a dynamic environment where spaces and programming are frequently updated. The workplace features a concierge desk and lobby that are maintained to a high-end, hospitality-driven standard, with security presence in the lobby and a goal of delivering a refined, luxury hospitality vibe. The Ambassador works closely with engineering, janitorial, security, property management, and food and beverage operators, using visitor management systems, work-order and CRM platforms, and Microsoft Office and Outlook to manage requests and communication. On-site parking may be available depending on building arrangements. Professional, polished attire consistent with a luxury hospitality and corporate environment is expected to align with the building’s brand and guest experience.

This is a Contract position based out of Dallas, TX.

The pay range for this position is $37.00 - $37.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Dallas,TX.

This position is anticipated to close on Aug 24, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.