Customer Support

The Customer Support Specialist provides responsive, detail-oriented support to customers and field crews by preparing service and production part orders, handling incoming calls, and accurately entering sales and order information into various systems. This role serves as a key liaison between customers, engineering, sales, and other internal departments to ensure issues are clearly defined, promptly addressed, and effectively resolved in a fast-paced environment.

• Prepare service and production part orders based on customer requests, ensuring accuracy and completeness of all information.
• Receive customer calls, document issues in the database, and initiate appropriate corrective action plans to resolve problems.
• Input sales and order information into various systems with a high level of accuracy and attention to detail.
• Handle incoming calls from upset or demanding customers or field crews with professionalism, patience, and a strong customer-focused attitude.
• Work directly with Engineering to identify errors, interpret technical information, and resolve field issues related to parts and building components.
• Receive calls from building installers regarding job site part components or building drawings and provide clear, accurate information or escalation as needed.
• Collaborate with Regional Sales Managers and customers to define customer service issues clearly and drive them to resolution.
• Respond to customer information requests by coordinating with other departments to obtain accurate, timely responses.
• Answer incoming phone calls and route callers to the appropriate person or department when necessary.
• Perform data entry tasks, including order entry and support-related documentation, with minimal mistakes.
• Support technical inquiries related to construction parts, blueprints, and bills of materials (BOMs), escalating complex issues as appropriate.
• Complete other duties as assigned to support the customer support function and overall business operations.

• 1–3 years of experience in the construction industry.
• Proven ability to work effectively in a fast-paced, sometimes stressful environment.
• Strong customer-focused attitude with experience in customer support, customer service, or technical support.
• High attention to detail and the ability to accurately enter data with minimal errors.
• Experience with order entry and data entry in business or customer support systems.
• Ability to communicate clearly and professionally with customers, field crews, installers, and internal teams.
• Ability to handle challenging, upset, or demanding customers while maintaining composure and professionalism.

• Ability to read and interpret blueprints, bills of materials (BOMs), and related construction documents is highly preferred.
• Experience identifying parts from BOMs and design documents is highly preferred.
• Background or familiarity with construction environments, building components, or job site documentation.
• Demonstrated ability to collaborate effectively with engineering, sales, and other departments to resolve issues.
• Comfort working with multiple systems and databases to enter, track, and update customer and order information.

This is a 3-month contract role with potential for extension or conversion, offering exposure to a busy, fast-paced customer support environment closely connected to the construction industry. You will spend most of your time on the phone and working in computer systems, supporting field crews, building installers, and internal teams. The work involves frequent interaction with technical documents such as blueprints and bills of materials, and requires consistent attention to detail and accuracy. The environment emphasizes collaboration with engineering and regional sales teams, a strong customer-first mindset, and professional communication across departments.

This is a Contract position based out of Sun Prairie, WI.

The pay range for this position is $22.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Sun Prairie,WI.

This position is anticipated to close on Aug 28, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.