Front Office Medical Receptionist/ EXPERIENCE REQUIRED

Looking for a friendly outgoing person to welcome and greet patients and visitors, in person and by telephone. This position requires a positive attitude and a willingness to optimize the patients and all customers satisfaction. Must be punctual, reliable, and detail-oriented. Candidate needs to have the ability to multi-task while remaining focused upon providing exceptional customer service. The job requirements include excellent communication skills as well as computer skills and an ability to work as a team member. Experience with scheduling in Athena or an orthopedic practice would be helpful but not a requirement.

• Checking out patient using Athena Health
• Collecting/Calculating deductibles/co-insurances.
• Answering in-coming calls and checking voice messages regularly.
• Scheduling patient appointments, handling referrals, addressing routine inquiries, forwarding non-routine requests to appropriate personnel, collecting co-pays and balances, patient registration, data entry of patient information, and assisting where needed within the front office
• Insurance verifications, scanning
• Monitor clinic schedule
• Input accurate patient information into electronic health record.
• Displays respectful and caring attitude towards patients at all times.
• Ability to take constructive feedback and make necessary changes.
• Data entry skills and general computer/office skills are required for this position
• Functions at the highest level of customer service, compassion and professionalism to internal and external patients and customers.
• Must have an advanced knowledge of and strict adherence to HIPAA, and general appropriate conduct governing patient confidentiality

Required Qualifications:

• At least one year experience in a front office clinical setting
• Minimum of accredited high school graduate or GED equivalent
• Knowledge of Medical terminology
• Excellent communication and customer service skills
• Ability to work as part of a team with minimal supervision
• Ability to handle high volume of patients and calls

Preferred Qualifications:

• Familiarity with local insurance plans and procedures
• Experience in Athena Health
• Bilingual in English and Spanish

Vision: To be the premier musculoskeletal care provider in the greater New Braunfels community; devoted to the whole person through compassion, expertise, and integrity