Order Fulfillment Specialist
Job Description
SAVING OUR WORLD ONE PACKAGE AT A TIME
EPE is a Total Packaging Solutions Company and the industry leader in providing environmentally advanced packaging designs and JIT manufacturing support to companies worldwide. With more than 70 manufacturing and design centers located around the world, and over 2400 employees worldwide, EPE is able to provide real-time packaging solutions and value add services for every product’s requirements. We are committed to providing innovative and sustainable packaging solutions to our customers at the lowest possible cost and least environmental impact.
What we are looking for:
The Order Fulfillment Specialist is responsible for accurately processing customer orders from receipt through shipment. This role ensures timely picking, packing, labeling, and documentation while maintaining inventory accuracy and compliance with company quality and safety standards. The position plays a critical role in delivering excellent customer service and operational efficiency.
What you will do:
- Meet daily fulfillment metrics including accuracy, productivity, and on-time shipment targets
- Pick, pack, and ship customer orders accurately and efficiently
- Manage fulfillment of internet orders through various online platforms
- Manage inventory and supplies of internet products and alerts supervisor of potential issues
- Report shortages, damages, and discrepancies promptly
- Assists with building and assembling product
- Perform cycle counts and assist with inventory audits
- Enters orders into NetSuite weekly; track all orders via delivery software
- Prepare shipping labels, packing slips, and required documentation
- Schedule pickup of orders daily to USPS, UPS, or FedEx
- Drive and deliver finished goods using company van
- Perform cycle counts and assist with inventory audits
- Answers phone calls, process returns, and provides online customer service
- Maintains organization and cleanliness of workspace
- Supports and complies with all company policies and safety requirements
- Assists with miscellaneous projects in various departments as needed
- Follow safety procedures and quality standards
- Performs other duties as assigned
What you need to succeed:
- GED certificate or high school diploma
- Previous experience in order fulfillment, warehouse, logistics, or distribution preferred
- Basic computer skills and ability to learn warehouse systems; NetSuite experience preferred
- Current valid driver's license required with a clean driving record
- Ability to follow written and verbal instructions in English
- Strong interpersonal and communication skills
Benefits we offer:
- Health insurance (medical, dental, vision)
- Paid sick and paid vacation time off
- Company paid life insurance
- Additional life/accidental death and dismemberment insurance
- Short- and long-term disability
- 401k with company match
EPE USA is proud to be an Equal Employment Opportunity employer. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state, or local laws.
If you need assistance or an accommodation due to a disability, you may contact us at 800.315.0336.
