Information Technology Support Specialist
Job Description
Pay Grade:
Salary, Exempt
Location:
On Site (Wilmington, NC)
Reports to: Senior Information Technology Manager
Job Description
Summary/Objective
PWT is seeking a full-time IT Support Specialist. The ideal candidate will need experience in resolving technical hardware and software issues in an onsite and remote support capacity. Strong communication skills and an aptitude for attention to detail are required to collaboratively work with team members. A successful candidate should have a desire to learn new skills and take on new challenges, as well as have a willingness to further their technical knowledge and pursue professional growth. Ability to work in both an office and manufacturing floor environment and be able to physically carry out equipment installations is required.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Provide onsite technical support and education for employees
- Provide remote technical support and education for employees located in other North American facilities
- Perform credential resets within a hybrid AD/Entra environment
- Setup new user hardware and assist with IT onboarding/offboarding functions
- Identify, troubleshoot, resolve, and escalate issues related to computer hardware, software, and related equipment
- Identify, troubleshoot, resolve, and escalate issues related to local area network and VOIP equipment
- Monitor and resolve both onsite and remote tickets within an established ticketing system
- Document troubleshooting and resolution steps within an established ticketing system
- Work with vendors and service providers as needed
- Contribute to internal staff facing and IT knowledgebase articles
- Provide management reporting on systems, projects, and initiatives
- Maintain company assets, inventory, and supplies including procurement and decommissioning tasks
- Other duties as assigned and as necessary
Competencies
- Windows 10/11 Troubleshooting Experience
- Proficiency in Microsoft 365 Products including Teams, SharePoint, Office
- Basic understanding of Active Directory, Entra, Networking, and Server Administration
- Understanding of Remote Control and Management Tools
- Ticketing system experience (ServiceNow preferred)
- Excellent organizational and documentation skills
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to work autonomously and collaboratively to ensure work is being completed in an accurate and timely manner
Supervisory Responsibilities
None
Work Environment
- Office setting, climate controlled
- Manufacturing environment
Physical Demands
- Must be able to work sitting or standing for prolonged periods of time
Travel Requirements
None
Required/Preferred Education and Experience
- IT Support - 3 years (MSP/Helpdesk experience Preferred)
Additional Eligibility Requirements
Must be able to read and write in English
Work authorization/security clearance requirements
Must be authorized to work in the US
Affirmative Action/EEO statement
PWT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Benefits
10 paid company holidays
Vacation
Medical, dental, and vision insurance
Life insurance and short- and long-term disability insurance
Accident, critical illness, and hospital indemnity insurance
401k with Safe Harbor Company match
HSA option
