Healthcare Revenue Cycle Audit & Operations Analyst

About Link Revenue Resources

Link Revenue Resources partners with hospitals and health systems to improve revenue cycle performance, strengthen vendor accountability, and identify opportunities to increase revenue recovery.

Our work combines healthcare revenue cycle expertise, data analysis, technology, and operational partnership. We help clients evaluate performance across the revenue cycle, understand where financial or workflow gaps exist, and implement practical solutions that improve efficiency, accuracy, and financial outcomes.

We believe strong results come from people who are curious, collaborative, accountable, and willing to look beyond the numbers to understand what is truly affecting performance.

The Opportunity

We are seeking a Healthcare Revenue Cycle Vendor Audit & Operations Analyst to provide hands-on oversight of vendor performance for our health system client engagements.

At the center of this role is EHR/EMR-based auditing: working directly inside client electronic health record and practice management systems to verify that vendors are following the correct workflow on every account and taking every action available to maximize revenue — not just touching an account, but touching it correctly. You will review work queues, account notes, claim history, and follow-up activity to confirm vendors are doing what they are contracted and expected to do, and doing it in a way that protects and maximizes the client's revenue.

Beyond auditing, you will use what you find to manage legacy accounts receivable workdown projects, hold vendors accountable to service-level agreements, and serve as a key point of coordination between clients, vendors, and internal teams.

You will use your understanding of the full revenue cycle — including patient access, charge capture, coding, billing, payment posting, denials, accounts receivable, and collections — to judge not just whether a vendor completed a task, but whether they completed it correctly and to the client's financial benefit.

Working closely with the Senior Vendor Manager, Healthcare Revenue Cycle and the Healthcare Revenue Cycle EHR/EMR Systems & Reporting Analyst, you will support vendor oversight, legacy AR workdown project management, client and vendor coordination, and process improvement initiatives.

How You Will Make an Impact

In this role, you will help clients and internal leaders understand what is working, where performance gaps exist, and what actions are needed to improve revenue cycle outcomes.

Your work will directly support:

• Confirmation that vendors are following the correct workflow, on every account, inside the EHR/EMR
• Maximized revenue capture through disciplined, complete account-level follow-up
• Improved vendor accountability and performance
• Stronger denial prevention and resolution follow-through
• Faster, more organized resolution of legacy AR workdown projects
• Stronger client and vendor relationships
• More effective workflows, controls, and operational processes

What You Will Do

EHR/EMR Vendor Workflow Auditing & Revenue Maximization

• Audit vendor work directly within client EHR/EMR and practice management systems — including Epic, Meditech, STAR, Paragon, eClinicalWorks, Veradigm/Allscripts, Cerner, and NextGen — to confirm the correct workflow was followed on every account, not just that the account was touched.
• Verify vendors are taking every revenue-maximizing action available within the system: working denial and follow-up queues on schedule, filing timely appeals, correcting and resubmitting claims, identifying and pursuing underpayments, and escalating stalled accounts rather than closing them prematurely.
• Validate billing, coding, payment posting, documentation, follow-up, and account-resolution activity performed by vendors against client-specific workflows and standard operating procedures.
• Review account-level notes, work queue activity, and claim history within the EHR/EMR to identify workflow gaps, shortcuts, errors, missed follow-up, or revenue left uncollected.
• Monitor vendor performance against service-level agreements and assigned responsibilities, using EHR/EMR account activity as the evidence base.
• Track open items, escalations, and corrective actions through resolution, and quantify the revenue impact of audit findings where possible.
• Support vendor and client coordination during EHR transitions, system conversions, and go-live readiness activities.

Legacy AR Workdown & Project Management

• Own day-to-day management of legacy accounts receivable workdown projects, including tracking progress, resolving barriers, and reporting status to leadership and clients.
• Use EHR/EMR audit findings to prioritize which accounts and vendors need attention first within legacy AR workdown efforts.
• Coordinate with vendors and internal teams to ensure legacy AR is worked accurately, timely, and to completion.
• Escalate stalled or at-risk accounts and drive them to resolution.
• Support strategic revenue cycle projects and initiatives for health system clients.

Client and Vendor Coordination

• Respond to client and vendor questions, escalations, and operational needs promptly.
• Participate in recurring client, vendor, reconciliation, and performance meetings.
• Prepare agendas, meeting materials, status updates, notes, and follow-up items.
• Communicate audit findings, project progress, performance findings, risks, and recommendations to stakeholders.

Process Improvement and Documentation

• Identify vendor management, workflow, and operational improvement opportunities.
• Recommend practical solutions — including EHR/EMR workflow or configuration changes — that reduce recurring vendor errors and improve efficiency, compliance, and revenue capture.
• Assist with developing and maintaining controls within assigned areas.
• Maintain standard operating procedures, workflows, vendor documentation, and process guides.
• Develop written procedures, training resources, and presentation materials.
• Collaborate across teams to implement improvements and monitor results.

What Will Make You Successful

You will be successful in this role if you can look at an account inside the EHR and tell not just whether a vendor worked it, but whether they worked it correctly — and whether more revenue could have been captured. You should be comfortable holding vendors accountable to a defined workflow standard, translating what you find into corrective action, and keeping complex projects moving with multiple stakeholders.

Recommended Experience and Skills

• Experience in hospital, health system, or healthcare revenue cycle operations.
• Strong understanding of the full revenue cycle, including patient access, charge capture, coding, billing, denials, payment posting, accounts receivable, and collections.
• Hands-on experience navigating at least one major EHR/EMR or practice management system (Epic, Meditech, STAR, Paragon, eClinicalWorks, Veradigm/Allscripts, Cerner, and NextGen) specifically to audit account-level workflow adherence — not just to view or export data.
• Strong working knowledge of correct revenue cycle workflows at the account level — what a compliant, revenue-maximizing follow-up, denial-resolution, or billing action should look like inside the system.
• Experience reviewing patient accounts, claims, payments, adjustments, denials, and follow-up activity, and identifying underpayments, missed follow-up, or revenue leakage through account-level review.
• Experience managing projects, timelines, and multiple concurrent priorities to completion.
• Strong Microsoft Excel skills for tracking, status reporting, and reconciliation.
• Ability to manage multiple priorities and follow issues through resolution.
• Strong written and verbal communication skills.
• Ability to work effectively with clients, vendors, operational teams, leadership, and multiple internal and external stakeholders.

Preferred Qualifications

• Experience auditing outsourced revenue cycle vendors.
• Experience with vendor scorecards, quality audit tools, or revenue-integrity review processes.
• Experience with vendor SLAs, corrective action plans, or performance management.
• Experience with legacy accounts receivable workdown projects.
• Experience with EHR conversions or go-live support from a coordination/project-management standpoint.
• Experience in a client-facing, consulting, or outsourced revenue cycle environment.
• Project management training or certification (e.g., PMP, CAPM) a plus.
• Bachelor’s degree in healthcare administration, public health, business, or a related field, or equivalent relevant experience.
• CRCR, CHFP, or another related certification.

The Type of Person Who Will Thrive Here

This role is a strong fit for someone who:

• Notices when "the account was touched" isn't the same as "the account was worked correctly"
• Is motivated by finding revenue that would otherwise be missed
• Enjoys investigating complex vendor and account-level problems
• Is comfortable holding vendors and internal teams accountable
• Takes ownership of open issues and follows them through to completion
• Communicates confidently and diplomatically with clients and vendors
• Stays organized across multiple projects and stakeholders at once
• Can work independently while coordinating across multiple internal and external stakeholders

Why Join Link Revenue Resources?

At Link Revenue Resources, you will have the opportunity to work across multiple areas of the healthcare revenue cycle rather than being limited to one function. You will contribute to meaningful client engagements, gain exposure to multiple EHR platforms and revenue cycle environments, and help shape recommendations that directly affect operational and financial performance.

Eligible employees may receive access to benefits such as:

• Medical, dental, and vision coverage
• Paid time off and company holidays
• Retirement plan with company match
• Employee Assistance Program
• Professional development opportunities
• Monthly lunch outings with your team

Equal Employment Opportunity

Link Revenue Resources, LLC is an equal employment opportunity employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Link Revenue Resources also provides reasonable accommodations to qualified applicants and employees with disabilities in accordance with applicable law.

Compensation decisions are based on job-related factors, which may include relevant experience, education, skills, certifications, geographic location, internal equity, and business needs.

Link Revenue Resources partners with hospitals and health systems to improve revenue cycle performance, strengthen vendor accountability, and identify opportunities to increase revenue recovery.
Our work combines healthcare revenue cycle expertise, data analysis, technology, and operational partnership. We help clients evaluate performance across the revenue cycle, understand where financial or workflow gaps exist, and implement practical solutions that improve efficiency, accuracy, and financial outcomes.
We believe strong results come from people who are curious, collaborative, accountable, and willing to look beyond the numbers to understand what is truly affecting performance.