Administrative Coordinator
Job Description
Organization: Northern Ohio Recovery Association (NORA)
Website: www.norainc.org
Location: Cleveland, Ohio
Reports to: C-Suite Team
Position SummaryNorthern Ohio Recovery Association (NORA), a nonprofit organization dedicated to promoting long-term recovery and wellness through peer-based support and evidence-based services, is seeking a highly organized and proactive Administrative Coordinator. This role serves as a central coordination point between executive leadership, intake services, and front desk operations. The Administrative Coordinator ensures smooth communication, efficient intake flow, and professional front office support while assisting C-suite leadership with scheduling, coordination, and administrative priorities. This position is expected to model professionalism, recovery principles, and prosocial behavior in all interactions.
Provide direct administrative support to C-suite leadership, including calendar management, meeting coordination, and follow-up tracking
Prepare meeting materials, agendas, and assist with internal communications
Coordinate cross-department communication to ensure alignment on priorities and initiatives
Track action items and support leadership in maintaining accountability across teams
Support and coordinate intake processes, ensuring timely response to inquiries and referrals
Serve as a liaison between intake staff, program teams, and leadership
Track intake flow, pending admissions, and follow-ups to ensure no gaps in service access
Assist in maintaining organized intake documentation and communication logs
Serve as primary or backup front desk support as needed
Greet clients, visitors, and partners in a professional and welcoming manner
Answer and route incoming calls; manage voicemail and general inquiries
Ensure a positive, respectful, and recovery-oriented environment at the front office
Act as a central point of communication between departments, ensuring timely information flow
Assist in coordinating schedules, meetings, and program-related activities
Support internal communication efforts to improve efficiency and reduce gaps
Maintain organization and readiness of front office and shared spaces
Coordinate mail, deliveries, and basic office logistics
Monitor and maintain office supplies as needed
Maintain confidentiality of client and organizational information
Ensure accurate and timely documentation of intake and administrative processes
Support adherence to organizational policies and procedures
Perform other duties as assigned to support organizational capacity and mission delivery.
Associate’s or Bachelor’s degree in Business Administration or related field preferred
Minimum of 2–4 years of administrative, intake coordination, or front office experience
Experience supporting leadership and/or multi-department coordination preferred
Strong organizational and time management skills
Excellent verbal and written communication skills
High attention to detail and ability to manage multiple priorities
Proficiency in Microsoft Office (Outlook, Word, Excel)
Ability to work independently and collaboratively in a fast-paced environment
Experience in behavioral health, healthcare, or human services settings
Experience coordinating intake, admissions, or client-facing workflows
Strong customer service and conflict resolution skills
Ability to manage high-volume communication and prioritize effectively
Experience working with confidential information and maintaining discretion
Ability to anticipate needs and proactively support leadership
Strong documentation and tracking skills
Ability to model recovery-oriented principles and maintain a professional, welcoming presence
Competitive salary commensurate with experience.
Health, dental, and vision insurance.
Paid time off and holidays.
Professional development opportunities.
Minimal, mostly confined to the Ohio Area.
%CF; This is a paid position and salary will be rated based on experience.
