Graphic Designer

Position Summary

The Graphic Design Team (GDT) Member is responsible for ensuring customer artwork is accurately reviewed, prepared, and processed for production while delivering an exceptional customer experience. The Graphic Design Team serves as the primary point of contact for artwork-related inquiries.

This role supports customers throughout the proofing and production process by resolving artwork concerns, preparing production-ready files, and collaborating with internal teams to ensure jobs move smoothly to production. The GDT should always work efficiently while striving for the goal of 'zero actionable tasks'.

Success in this role requires strong attention to detail, effective communication, sound problem-solving skills, and the ability to balance quality, accuracy, and productivity in a fast-paced environment.

Responsibilities

• Review, prepare, and proof customer artwork using EasyFlow, Adobe Illustrator, Caldera, Automation Engine, and other internal systems to ensure files are production-ready.

• Communicate professionally with customers through email and phone regarding artwork approvals, revisions, production requirements, and general artwork inquiries.

• Ensure artwork meets Easy Signs quality standards, including sizing, resolution, bleed, templates, and product specifications.

• Maintain accurate documentation, internal notes, and follow-up actions.

• Make outbound customer calls when appropriate to reduce unnecessary back-and-forth communication and improve customer outcomes.

• Communicate recurring artwork issues, customer trends, and process improvement opportunities to leadership in a timely manner.

• Follow established processes, documentation, and training materials.

• Assist with overflow calls, leadership and Production support, and additional operational projects as required.

Knowledge & Personal Requirements

• Minimum of an Associate’s Degree in Graphic Design or relevant experience with a portfolio provided.

• Working knowledge of Adobe Illustrator, Photoshop, and graphic design principles.

• Strong time management skills, attention to detail, accuracy, and organizational skills.

• Ability to work independently while collaborating effectively with cross-functional teams.

• Working knowledge of Zendesk CRM is preferred.