Branch Manager 2

Position Summary:

The Branch Manager will be responsible for the profitable and efficient operation of the assigned branch; will work to ensure the maximization of customer relationships based on customer need and in alignment with the bank’s mission and vision statements; will promote the professional development of staff members, as well as themselves, to accomplish personal career goals and meet bank objectives; and will ensure that all bank and regulatory policies and procedures are followed.

Essential Functions:

Profitability/Business Development:

• Achieves expected branch goals through effective management of the branch while focusing on revenue generation.

• Will align branch activities and community involvement to support the bank’s mission statement.

• Will acquire new profitable relationships and grow existing customer relationships both individually and the branch as a whole.

• Will maintain the quality of the loan portfolio by ensuring that charge-offs, past dues, and collection efforts fall within bank guidelines both individually and the branch as a whole.

• Will develop, maintain, and execute the branch business plan.

Customer Service:

• Will develop, implement, and maintain high customer service standards for the branch.

• Will enhance the branch customer service experience by implementing activities that are consistent with the characteristics of the market.

• Will identify and maintain a continuing professional relationship with the bank’s high-value customers.

Staff & Personal Development:

• Will recruit, select, and retain high quality employees.

• Will coach and develop staff members, including assistance with career planning and professional development.

• Will effectively communicate branch and bank objectives with staff members; includes upward and downward communication as necessary.

• Will be responsible for personal professional development.

Operational & Compliance:

• Will insure branch personnel comply with all applicable regulations, policies, and procedures.

• Will monitor and maintain the functionality and physical appearance of the assigned facilities.

Additional Responsibilities:

• Will be a proactive participant in marketing, sales campaigns, business development, and relationship building efforts that relate to the assigned location or the bank as a whole.

• Will be responsible for full compliance with all policies, procedures, rules, and regulations.

• Will maintain a strict level of confidentiality. Special attention will be given to the rules that govern the dissemination of information.

• Will perform various other duties as may be assigned.

Supervisory Responsibilities:

• Direct: Head Tellers, CSRs
• Indirect: Tellers and other support staff

Education and Experience:

• Minimum: High School Diploma or equivalent work experience/training
• Preferred: College Degree with work experience/training

Personal Characteristics:

• Computer proficiency
• Excellent verbal and written communication skills
• Effective problem solving and decision making skills
• Leadership skills
• Ability to develop and maintain positive relations with internal and external customers
• Commitment to Bank’s Values, Vision, and Mission

Salary commensurate with experience

On-site position - no remote work

EOE/Veteran/Disability