Call Center Ministry Sales/Service Representative

New Life Ministries (“NLM"), a non-profit Christian organization is interviewing for a Ministry Sales/Service Representative position located in Plano, TX.

Starting pay for experienced call center sales/service representative: $19.50 per hour.

Ministry Service Representatives ("MSRs") respond to calls and online inquiries regarding NLM’s resources that help people navigate through difficult seasons in life. Ministry Service Representatives must be comfortable requesting information from callers, which may be sensitive in nature, and be comfortable asking for donations and promoting (selling) programs that support the life transformation process.

This full-time position is located in NLM’s Plano, TX office and is a call center sales and customer service position, not a phone counseling position.

Upon successful completion of the initial training period and consistently meeting established performance metrics for this position, the incumbent may be approved to work in a hybrid status working a specified number of days in the office each week and the remaining days remote in an already-equipped professional/secure home office. The hybrid status is subject to change by NLM to meet NLM's ministry needs; thus, NLM is not considering applications submitted from outside the Dallas Metroplex).

Responsibilities:

• Answer calls in a caring, attentive manner responding with appropriate identification and greeting; maintain control of the call.
• Assess the caller's needs and recommend the best suited NLM help resource(s), complete sales transactions and present donation opportunities.
• Register participants for NLM workshops, seminars or outpatient and coaching programs, with completed documentation entered into the database system.
• Ensure all data and documentation entered into NLM’s database system is accurate, timely, clear and complete.
• Meet or exceed sales productivity, punctuality, attendance, and performance goals.
• Manage callbacks and call lists in an orderly manner; schedule timely, appropriate follow-ups; meet deadlines when given.
• Follow-up with program alumnus to check on progress and help to address any other needs.
• Be willing and able to pray with callers in a manner consistent with the NLM Statement of Faith.
• Carefully follow departmental policy and regional regulations to report suspected child/elder abuse or neglect.
• Participate in scheduled and unscheduled meetings.
• Other duties as assigned.

Qualifications:

• Ability to work at least an 8-hour shift between the hours of 8:30 a.m. and 7:00 p.m.
• Minimum two years of call center and phone sales experience.
• Minimum associate degree preferred.
• Demonstrates effective problem-solving techniques and an enthusiastic approach to meeting or exceeding goals.
• Proficient in reading and speaking English clearly and distinctly, using appropriate vocabulary and grammar.
• Proficient in English writing skills using correct formatting, sentence structure, grammar, spelling and punctuation.
• Proficiency in Microsoft Word and Outlook, with accurate data entry/keyboarding skills.
• Self-motivated with strong discretionary, multi-tasking, and interpersonal relationship skills.
• Ability to communicate effectively and calmly with a diverse and often struggling population of individuals.
• Ability to establish rapport with and gain the trust of callers by listening perceptively, conveying compassion, and setting healthy boundaries.
• Ability to quickly identify and respond to acute problem situations requiring immediate coordination of available help resources.
• Must be willing and able to occasionally attend and/or travel to NLM events as requested in advance by NLM.
• Ability to sit, use a phone headset, and perform data entry tasks for extended periods of time.
• Consistent attendance and punctuality.

As a 501c3 non-profit religious organization, New Life Ministries’ services, communications, and community are Christian based. Callers are primarily Christians seeking help which may involve prayer, scripture reference and other faith-related communication. In addition, all NLM employees attend a weekly half-hour devotional time, and have direct communication with NLM’s Christian-based donor support community. As a bona fide occupational qualification, it is imperative all New Life employees agree with, and are able to work in accordance with NLM's Statement of Faith, which is available for viewing at http://www.newlife.com (click on the “About Us” link near the bottom of the web page and then scroll down and select "Our Statement of Faith”).

New Life Ministries participates in the federal E-Verify program as outlined in the following notice:
https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

New Life Ministries is a faith-based broadcasting and counseling non-profit organization providing ministry through radio, TV, social media, podcasts, workshops, courses, webinars, Christian counselor and coaching networks, Life Recovery Groups, and numerous written, audio, and video resources. All New Life resources are based on God’s truth and help those who are hurting find and build connections and experience life-transformation.

We're passionate about what we do at New Life Ministries because we have experienced and witnessed life change. New Life Ministries helps people do the hard work that leads them out of pain and isolation to wholeness and true healing. We like to work hard and play hard while loving God and loving people.

Please, no out-of-state or out-of-country applications.