Family Care Advocate

Family Care Advocate — Northeast Scottsdale, AZ

Hybrid schedule · Monday–Friday · $54,000–$62,000 · Supporting adolescents ages 12–17 and their families

Overview & Highlights:

• Location: Northeast Scottsdale area, AZ
• Schedule: Full-time, Monday–Friday, 8:00 AM–5:00 PM
• Compensation: $54,000–$62,000 per year
• Benefits: Health, dental, and vision insurance; PTO; cell phone; tuition reimbursement for education in a related field
• Work Setting: Adolescent and family support services, ages 12–17
• Remote / Hybrid / On-Site: Hybrid — at least one on-site day per week in the Northeast Scottsdale area
• On-Call: 1:4 rotating on-call, completed remotely with no on-site requirement

Location & Logistics:

• Work Environment: Hybrid — remote work paired with a minimum of one on-site day each week in the Northeast Scottsdale area
• Team: Multidisciplinary care team supporting adolescents ages 12–17 and their families
• Family-Facing Responsibilities: Direct, ongoing contact with adolescents and family members — advocacy, education, and resource coordination
• Travel: Local travel may be required based on family and program needs
• On-Call: 1:4 rotating schedule; on-call responsibilities do not require on-site presence

About the Opportunity / A Day in the Life:

As a Family Care Advocate, you are the steady point of contact a family comes back to. You build trusting relationships with adolescents ages 12–17 and their parents or guardians, help them name what they actually need, and then help them get it — walking them through available services, connecting them to community and care-related resources, and staying with them when something gets in the way.

Your week mixes remote work with at least one day on-site in the Northeast Scottsdale area. Most of your time goes to direct contact with families: checking in, providing education and practical guidance, coordinating resources around each family’s specific situation, and keeping communication moving between the family and the rest of the care team. Local travel comes up when a family’s needs call for it.

The rest is the work that makes the support hold together — timely, accurate documentation, participation in team meetings and case discussions, and clear handoffs with colleagues. You also take part in a 1:4 rotating on-call schedule, handled remotely, so urgent family needs get a professional response.

Why This Role Stands Out:

• Hybrid schedule — only one required on-site day per week, with a predictable Monday–Friday, 8:00–5:00 workweek
• On-call is fully remote and comes around roughly one week in four
• Tuition reimbursement for education in a related field, so you can keep building on this role
• A caseload-facing role with real continuity — you follow families over time rather than handing them off
• Collaborative multidisciplinary team; you are not carrying complex family situations alone
• Cell phone provided, plus health, dental, vision, and PTO

What We’re Looking For:

• You have worked with adolescents ages 12–17 and their families before, and you are comfortable in that dynamic
• You build trust quickly and hold appropriate professional boundaries while doing it
• You stay composed when a conversation gets difficult and meet families where they are
• You are organized and resourceful — you track what each family needs and follow through
• You document clearly and on time, and you protect confidentiality without being reminded
• You collaborate well and communicate proactively with the rest of the care team

Job Duties & Responsibilities:

• Build supportive, professional relationships with adolescents ages 12–17 and their families
• Serve as an advocate and resource for adolescents and family members throughout their care journey
• Assist families in identifying needs, barriers, goals, and appropriate community or care-related resources
• Provide education, guidance, and practical support to help families navigate available services
• Maintain regular communication with adolescents, families, and appropriate members of the care team
• Coordinate resources and support services based on individual and family needs
• Encourage family engagement and participation in recommended services and care plans
• Help families address barriers that may interfere with accessing or continuing services
• Maintain timely, accurate, and professional documentation of interactions and activities
• Protect confidentiality and maintain appropriate professional boundaries
• Collaborate with team members and other professionals involved in supporting adolescents and their families, including team meetings and case discussions
• Respond professionally and appropriately to urgent family needs within the scope of the position, including a 1:4 rotating on-call schedule
• Maintain at least one on-site workday per week in the Northeast Scottsdale area
• Perform additional duties consistent with the responsibilities of the Family Care Advocate role

Required Qualifications:

• High School Diploma or GED
• Previous experience working with adolescents ages 12–17 and their families
• Strong interpersonal, communication, advocacy, and relationship-building skills
• Ability to communicate effectively and compassionately with adolescents and family members
• Ability to maintain confidentiality and appropriate professional boundaries
• Strong organizational and time-management skills
• Ability to work collaboratively as part of a multidisciplinary team
• Ability to participate in a 1:4 rotating on-call schedule
• Ability to work on-site at least once per week in the Northeast Scottsdale area

Preferred Background:

• Bachelor’s degree
• Experience coordinating community resources or navigating services on behalf of families
• Background in case management, care coordination, family advocacy, or a related support role

This Role Is Likely a Fit If You…

• Want ongoing relationships with the families you serve, not one-off contacts
• Are comfortable being the person a family calls when something goes wrong
• Like a mix of remote autonomy and regular in-person connection
• Keep your own systems organized so nothing about a family’s plan slips
• Work well inside a team and speak up early when a family needs something you can’t provide alone

This Role May Not Be a Fit If You…

• Prefer a fully remote position with no on-site requirement
• Would rather not participate in an on-call rotation, even a remote one
• Are looking for clinical or therapeutic responsibilities — this is an advocacy, education, and resource-coordination role
• Find emotionally demanding family conversations draining rather than meaningful
• Prefer highly predictable work where priorities rarely shift

Why Join Us:

This is a chance to make a real difference for adolescents and their families. You will help families navigate challenges, access the right resources, and feel supported through their care journey — alongside a collaborative team committed to compassionate, family-centered support. We invest in our people through tuition reimbursement, a hybrid schedule that respects your time, and a team that shares the load.

If this sounds like your kind of work, please apply with your most updated Resume/CV. A cover letter and references are preferred but optional. We look forward to meeting you!

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