Senior Personal Lines Account Manager

We are seeking an experienced Senior Personal Lines Account Manager to join our insurance team in West Springfield, MA. The ideal candidate will have strong Property & Casualty (P&C) insurance experience, with a focus on Personal Lines and proven experience managing and servicing an existing book of business.

This role is responsible for providing excellent service to existing clients, handling policy needs, quoting new business, and remarketing renewals to ensure clients receive appropriate coverage and competitive options.

• Manage and service an existing Personal Lines book of business.

• Serve as a primary point of contact for clients regarding their personal insurance needs.

• Handle policy changes, endorsements, renewals, and other account servicing requests.

• Quote new Personal Lines business and assist clients with coverage options.

• Review and remarket renewal accounts when appropriate.

• Work with insurance carriers to obtain quotes, process policy changes, and resolve account issues.

• Maintain accurate and up-to-date client and policy information.

• Build and maintain strong relationships with existing clients.

• Provide knowledgeable and responsive customer service throughout the policy lifecycle.

• Prior Property & Casualty insurance experience is required.

• Strong experience in Personal Lines insurance.

• Previous experience as a Personal Lines Account Manager, Senior CSR, Account Executive, or similar role.

• Experience servicing and managing an existing book of business.

• Experience with new-business quoting and renewal remarketing.

• Strong knowledge of personal insurance products, policies, and coverage.

• Excellent communication, organization, and customer-service skills.

• Ability to work independently and manage multiple accounts and priorities.

This is an in-office position in West Springfield, MA. Work-from-home flexibility may become available after at least one full year with the company.

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.