Patient Financial Access Facilitator

We are looking for a Patient Financial Access Facilitator to support patient registration, appointment coordination, and financial clearance activities for a healthcare organization in Trumbull, Connecticut. This Long-term Contract position plays an important role in creating an efficient and welcoming experience by confirming patient information, coordinating visit details, and helping maintain accurate records for billing and reimbursement. The person in this role will work in a fast-paced setting, collaborate with clinical and administrative teams, and apply strong judgment when handling insurance, scheduling, and patient access needs.

Responsibilities:
• Manage patient arrival and departure workflows by completing registration, updating account details, and confirming visit information before and after appointments.
• Gather and maintain accurate demographic, insurance, and financial data across required applications to support timely service and clean claim submission.
• Arrange new, follow-up, and revised appointments by matching patient needs with provider availability, visit type, and appointment length.
• Verify patient identity and follow established safety and fraud-prevention procedures to protect both patients and the organization.
• Review insurance coverage, confirm eligibility, document benefits correctly, and collect applicable copays or outstanding balances in line with policy.
• Obtain required forms, signatures, and authorizations while recording all relevant account activity with a high level of accuracy.
• Assist patients who need additional support, including individuals with language, hearing, or accessibility needs, to help ensure smooth access to care.
• Monitor open scheduling opportunities such as wait lists or recall lists and help fill available appointment slots efficiently.
• Work closely with clinical staff and other departments to coordinate appointment logistics, resolve registration issues, and support service quality.• Experience in patient registration, scheduling, financial clearance, medical front desk operations, or a related healthcare access function.
• Working knowledge of insurance verification, payer requirements, benefit review, billing support, and point-of-service collections.
• Strong customer service and communication skills, with the ability to remain detail-oriented in a busy patient-facing environment.
• Ability to use multiple software applications and online tools accurately for scheduling, documentation, and account review.
• Understanding of confidentiality standards, healthcare policies, and procedures related to patient information and access services.
• Strong attention to detail with the ability to identify discrepancies, troubleshoot issues, and maintain accurate records.
• Ability to collaborate effectively with clinical and administrative teams while managing changing priorities throughout the day.
• English communication proficiency required; Spanish language skills are a plus.