Customer Service Calling - 100% Remote after completion of training

BCforward is currently seeking a highly motivated "Customer Service (CSR)" for an opportunity in "Remote After Training"

Position Title: Customer Service (CSR) - Remote After Training

Location: Remote: Indianapolis, IN 46241

Expected Duration:3 to 12 Months

Pay Rate: $17/hr.

Estimated Start Date: 8th Sep 2026

Education level: HIGH School or GED

Shift : 8a -5pm

Note: Initial 3 days need to be onsite and thereafter 100% Remote Work

This position being contingent on business needs and could end after a couple of weeks to months

PRIMARY PURPOSE

• We are seeking a dedicated and detail-oriented Contact Center colleague to work with our team as a Service Center Assistant. The primary responsibility of this role is to handle inbound and outbound calls related to product recalls with efficiency, empathy, and accuracy. The ideal candidate will possess excellent communication skills, a customer-centric attitude, basic computer skills and the ability to work effectively within a fast-paced environment. This position offers the opportunity to make a meaningful impact by ensuring the safety and satisfaction of our customers. The Colleagues are an integral part of our Contact Center team.

KEY RESPONSIBILITIES

• Handle Inbound and Outbound Calls - Respond to calls with customers regarding product recalls, always demonstrating empathy and professionalism
• Provide Information - Effectively communicate recall procedures, timelines, and resolutions to customers, ensuring clarity and understanding.
• Document Calls - Accurately record and maintain detailed notes of each customer interaction, including the nature of the recall issue, customer concerns, and resolutions offered.
• Troubleshoot Issues - Assist customers in troubleshooting recall-related issues, providing guidance on next steps and resources available.
• Collaborate with Teams - Potentially work closely with cross-functional teams, including Training and Quality Assurance, to discuss complex recalls.
• Ensure Compliance - Adhere to all company policies, procedures, and regulatory requirements related to product recalls, to ensure we are always compliant.
• Provide Feedback - Share customer feedback, trends, and insights with the appropriate colleagues to drive continuous improvement in recall processes and customer satisfaction.
• Maintain Confidentiality - Handle sensitive customer information with the utmost confidentiality and discretion, following established protocols and guidelines.

QUALIFICATIONS

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
• Strong problem-solving abilities and attention to detail, with a focus on delivering accurate and timely resolutions to customer inquiries.
• Ability to work efficiently under pressure and adapt to changing priorities in a dynamic work environment.
• Proficiency in basic computer applications and call center software, with the ability to navigate multiple systems simultaneously.
• Commitment to providing exceptional customer service and ensuring customer satisfaction in every interaction.
• Ability to type at least 35 words per minute.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.